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Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses that aims to increase the GDP of the internet. The Technical Account Manager for Terminal will support technical engagements for customers adopting in-person payments, focusing on hardware onboarding, SDK enablement, and operational readiness.
Responsibilities
Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting
Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window
Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope
Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately
Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome
Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks
Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments
Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan
Skills
5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements
Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments
Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations
Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions
Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams
Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements
Practical troubleshooting skills for networking, device pairing, and cross-system payment flows
Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills
Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics
Ideal experience in the payments industry
Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes
Some exposure to SQL for quick reconciliation or data checks is a plus
Prior experience running pilots or short rollouts and handing off to longer-term operational teams
Company Overview
Stripe is a financial technology company that provides online payment processing and payment infrastructure for businesses. It was founded in 2010, and is headquartered in South San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://stripe.com.
Company H1B Sponsorship
Stripe has a track record of offering H1B sponsorships, with 40 in 2026, 272 in 2025, 283 in 2024, 141 in 2023, 379 in 2022, 276 in 2021, 111 in 2020. Please note that this does not guarantee sponsorship for this specific role.
