This is a remote position.
Answer inbound calls and emails professionally, ensuring patient queries are handled promptly.
Schedule, reschedule, and confirm appointments efficiently.
Respond to patient messages across multiple channels (phone, text, patient portal, email).
Prepare patient charts before appointments, ensuring all information is up-to-date.
Upload scribe notes, lab results, patient handouts, and care plans into the system.
Order and schedule lab tests according to provider instructions.
Assist with prescribing workflows and coordinate with pharmacies to fulfill patient prescriptions.
Provide service estimates and process patient payments as needed.
Conduct post-visit clarity calls to ensure patient satisfaction.
Lead discovery calls with prospective patients to provide necessary information.
Respond to prospect inquiries via email, phone, and social media.
Create patient education materials and Canva graphics to enhance patient experience.
Receive and send faxes and coordinate patient referrals.
Troubleshoot basic phone, EMR, and scheduling issues to ensure smooth operations.
Support in-office clinic workflows as needed.
Assist the medical team with administrative and operational tasks as required.
