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Join Amgen’s Mission of Serving Patients. Amgen is a global biotechnology leader that collaborates across disciplines to deliver innovative therapies that reach millions of patients worldwide. The Intake Case Manager assists in enabling access to progressive therapies that improve the health and wellbeing of individuals with treatable diseases. This frequently involves engaging directly with health care professionals and matrix partners to establish options for financial assistance / reimbursement by navigating complex benefits programs and an increasingly complicated payer landscape across the United States. Of utmost importance are (a) attention to detail and the ability to assure high quality of data integrity when interacting with supporting technologies (b) the need to engage empathetically with partners and stakeholders and (c) a self-starting demeanor and desire to problem-solve by leveraging lessons learned and best practices. In-depth training will be provided to arm you with the skills that will make you successful in this role. We are seeking a candidate who can quickly learn and follow standard operating procedures (SOPs).
Responsibilities
Making outbound calls to health care professionals (HCPs), when required
Entering data into supporting systems to initiate enrollment of new and existing patients
Reviewing Patient Enrollment Forms for completeness and accuracy, identifying any potential barriers and following all processes outlined in SOP.
Initiating patient’s benefits verification by reviewing patient data and insurance material, identifying missing information and following up with points of contact to resolve information gaps.
Ensuring that data entry process into the supporting system is completed accurately and in a timely manner.
Monitoring potential delays or pending cases.
As required, supporting new initiatives and process improvement activities (e.g. end user testing of new system features and supporting technology)
Understanding, and adhering to, government regulations and company policies
Maintaining positive rapport with internal and external customers through effective communication and active listening.
Able to remain agile, to manage multiple requirements each day.
Requirements
High school diploma or GED
At least two (2) years of related experience (healthcare related administration, medical coding and billing, customer service, direct benefits verification support, etc.)
Nice-to-haves
Bachelor’s degree in a related field of study
Delivering a high quality, accurate compassionate customer experience
Using innovative technology while maintaining the integrity of quality information across processes and activities
Strong problem-solving skills and experience with finding resolutions to complex problems
Learning through formal and informal channels, including through a spirit of continuous personal improvement, innovation, and dedication to the successful outcomes for patients
Communicating optimally through both written and verbal communication, to adapt style depending on the person or audience
Benefits
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
