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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This postion is researching fraud on customer credit card accounts. This will involve research using various computer programs. Looking at trends on accounts, reviewing statements and being able to make sound decisions. This will require strong oral and written communication and the ability to manage tight deadlines.
Responsibilities
researching fraud on customer credit card accounts
research using various computer programs
Looking at trends on accounts
reviewing statements
make sound decisions
Requirements
High school diploma or equivalent
Four years or more of operations services related work experience
strong oral and written communication
ability to manage tight deadlines
Nice-to-haves
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
