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Mercier Consultancy MD is delighted to offer a remarkable opportunity for Turkish Speaking Customer Service Professionals to join our team in Sofia, Bulgaria. This position includes a fully paid relocation package, allowing you to embark on an exciting new adventure while building your career. We are seeking dynamic individuals who are committed to delivering outstanding customer service in a multicultural environment.
Key Responsibilities
Provide excellent customer support in Turkish, efficiently addressing inquiries and resolving issues.
Manage customer complaints professionally to ensure satisfaction and loyalty.
Accurately log customer interactions in our CRM system for seamless follow-ups.
Collaborate with team members to foster a supportive and effective working atmosphere.
Stay updated on our products and services to provide knowledgeable assistance to customers.
Engage in continuous training to improve skills and enhance service delivery.
Requirements
Fluency in Turkish (both spoken and written) is mandatory; knowledge of English is a plus.
Experience in customer service or a similar role is advantageous.
Strong communication skills and a passion for customer satisfaction.
Ability to handle challenging situations with composure and professionalism.
Willingness to relocate and adapt to life in Sofia, Bulgaria.
Enthusiasm for professional growth and development in an international setting.
