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We are seeking a leader to join our team as Senior Director, Performance Management. This leader will lead performance delivery in a client-facing role, driving performance excellence across multiple accounts within the life sciences industry. This role will oversee performance management strategies and lead a team of performance managers who support client portfolios in life sciences and related sectors. The Senior Director will provide strategic oversight, coaching, and leadership to performance managers while establishing standardized approaches that drive accountability and continuous improvement across all accounts.
Lead the development and execution of enterprise-wide performance management strategies and frameworks tailored to life sciences clients.
Oversee a team of performance managers supporting multiple accounts, providing coaching, mentorship, and professional development.
Establish, monitor, and report on Key Performance Indicators (KPIs) aligned with client objectives and regulatory requirements.
Develop and deploy technologies and platforms for efficient performance data collection, analysis, and reporting.
Serve as primary strategic advisor to life sciences clients on performance excellence initiatives.
Act as primary point person for establishing performance standards and frameworks for new business opportunities.
Drive performance delivery from the client's perspective by establishing governance models and continuous improvement programs.
Enhance cross-account collaboration to improve knowledge sharing and ensure consistency in performance management approaches.
Utilize performance data and advanced analytics to identify trends, gaps, and opportunities for improvement.
Design and deliver training programs that strengthen performance management capabilities organization-wide.
Qualifications
10+ years of experience leading high-performing teams in facility management, performance management, workplace services, or real estate operations.
Significant experience in the life sciences industry.
Proven ability to develop and implement performance management programs across complex, multi-account portfolios.
Demonstrated experience leading and developing teams of performance professionals or operational leaders.
Deep understanding of life sciences facility requirements, including cleanroom operations and regulatory compliance.
Strong background in KPI development, performance tracking, analytics, and process optimization.
Excellent communication and senior-level stakeholder management skills.
Ability to drive operational excellence and innovation in a fast-paced environment.
Familiarity with IFM technologies and performance management platforms.
Strong understanding of change management and team leadership strategies.
Requirements
Location: Remote + up to 25% travel.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
