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Note: The job is a remote job and is open to candidates in USA. Advance Auto Parts is seeking a Voice Support Agent who serves as the first point of contact for customers and store team members via phone. This role focuses on delivering exceptional service, resolving inquiries efficiently, and ensuring a positive customer experience.
Responsibilities
Handle inbound calls with professionalism and empathy, providing accurate and timely solutions
Assist customers with order placement, shipping inquiries, billing questions, and product availability
De-escalate sensitive situations while maintaining composure and customer trust
Update customer information and interactions in the case management system
Meet or exceed performance goals for call handling, customer satisfaction, and quality assurance
Collaborate with internal teams and store associates to resolve complex issues
Stay current on product knowledge, policies, and system updates through continuous learning
Skills
Strong verbal communication and active listening skills
Ability to manage high call volumes while maintaining accuracy and professionalism
Problem-solving and conflict resolution skills with a customer-first mindset
Typing speed of at least 45 WPM for case documentation
Adaptability to fast-paced, changing environments
High school diploma or General Education Degree (GED); and
Minimum of 2 years related experience and/or training or equivalent combination of education and experience
Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role
Call Center or Customer Service experience preferred but not required
French/English or Spanish/English desired but not required
Automotive Knowledge desired but not required
ASE preferred
Benefits
401k Retirement Savings Plan with competitive company match
Paid Time Off and Sick Time
Special Recognition awards
Opportunity for growth and promotion
Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator
Employee Discount Program
Health, Dental, Vision and Prescription Drug Insurance
Health Savings Account
Medical and Dental Flexible Spending Accounts
Employee Assistance Program
Company paid Life insurance
Company paid short & long term disability insurance
Annual increase based on performance
Positive work environment
Team Member Networks available
Volunteer Opportunities
Military Leave, Jury Duty and Bereavement Pay
Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
Company Overview
Advance Auto Parts is the largest automotive aftermarket parts provider in North America, serves both the professional installer. It was founded in 1932, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 10001+ employees. Its website is
