Role Description
The Medical Records Coordinator plays a critical role in helping our fertility benefits platform capture and organize the clinical data that powers patient outcomes and customer reporting. In this role, you will be responsible for:
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Receiving, logging, and organizing incoming medical records from fertility clinics and healthcare partners
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Contacting clinics by phone or email using established scripts to request or clarify records
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Entering and updating patient records accurately in internal systems
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Following standard operating procedures (SOPs) to ensure data quality and compliance
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Identifying missing or unclear information and escalating issues to the appropriate team members
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Tracking and documenting communication and record status to support timely follow-up
This is an excellent opportunity for someone early in their career to gain exposure to healthcare operations, fertility care, and data-driven health outcomes in a fast-growing startup. This part-time, contract opportunity is project-based with set weekly deliverables, a 6-month minimum time commitment is required.
Qualifications
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Education: Associate’s Degree or College Student pursuing a Bachelor’s degree
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Experience: 6-12 months of experience in an administrative, operations, healthcare, or data-entry role
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Enjoy working in a fast-paced, process-driven environment
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Strong attention to detail and ability to follow written procedures
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Comfortable using basic technology (email, spreadsheets, databases)
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Ability to communicate clearly and professionally by phone and in writing
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Ability to manage repetitive tasks with consistency and accuracy
Requirements
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Bachelor’s Degree preferred
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Experience working in a healthcare, medical records, or insurance environment
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Familiarity with HIPAA or handling sensitive health information
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Interest in women’s health, fertility, or healthcare technology
Benefits
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Holistic Total Rewards package designed to support employees in all aspects of their life inside and outside of work
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Health and wellness benefits
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Retirement savings plans
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Short- and long-term incentives
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Parental leave
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Family-forming assistance
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Competitive compensation package
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Starting base salary for this position will range from $17-$20/hr
Company Description
Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between.
Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health.
