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The ASCEND program is a significant initiative by Southern Company aimed at transforming business operations and enhancing customer experience through technology modernization. This program involves implementing multiple applications, including replacing the existing meter data management (MDM) and customer service systems (CSS) with a new Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes the implementation of an advanced analytics platform, a customer experience (CX) platform, and a commercial engagement platform (CEP). This new platform will be rolled out in phases to Alabama Power, Georgia Power, and Mississippi Power. An ASCEND organization is being established to support the electric operating companies in achieving a modernized, efficient, and digital customer experience, enabling deeper customer engagement and personalized interactions. This initiative is recognized as one of the most comprehensive Customer Service and Marketing transformation efforts in the company's history. The successful candidate will be an employee of the operating company but report to the CIS/MDM Program Team, with potential reporting to a SCS or operating company leader for delivery. Positions will be filled based on job requirements, business needs, and project scope. This role is expected to be hybrid, with approximately 25% travel anticipated, and preference is given to candidates located within the electric service territory. The location for this position is flexible between Atlanta, Birmingham, and Gulfport.
Responsibilities
Design, architect, and implement integration solutions using Oracle Integration Cloud (OIC)
Stay updated with the latest OIC features, advanced concepts, and industry trends to continuously improve integration solutions
Ensure integrations adhere to industry and Southern Company standards
Apply advanced concepts to optimize integration processes
Utilize data mappers, lookups, JavaScript libraries, and orchestration to streamline integration workflows
Implement fault handling, event management and monitoring to ensure robust integrations
Collaborate with cross-functional teams to ensure seamless integrations with other systems and applications
Create and maintain technical documentation for integration processes and solutions
Manage changing priorities and direction with varying level of detail and with minimal supervision, all while driving results
Model \"Our Values\": Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance in all endeavors
Effectively organize tasks, manage multiple shifting priorities, and meet tight deadlines
Act with initiative, speed, and decisiveness
Provide technical leadership and guidance to ensure adherence to best practices and coding standards
Troubleshoot and resolve integration issues, providing timely support to ensure minimal disruption to business operations
Develop and maintain integration architecture documentation, including data flow diagrams, integration patterns, and technical specifications
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience as a Technical Analyst or Architect with a focus on Oracle Integration Cloud (OIC)
Strong understanding of integration patterns, best practices, and design principles
Proficiency in OIC components such as integrations, scheduled integrations, connections, adapters, triggers, and orchestration
Experience with REST, WSDL, JSON, SOAP, and integration technologies
Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
Ability to build strong relationships across the ASCEND program and stakeholder groups
High degree of initiative and personal ownership
Strong analytical, problem solving and critical thinking skills
Excellent organizational skills and strong attention to detail
Adaptable to change and provide value in a dynamic and fast paced environment
Ability to apply strong strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets related to business and customer processes and enabling technology
Nice-to-haves
Oracle certification in OIC or related technologies is preferred
Experience with Agile/Scrum methodologies is a plus
Benefits
Competitive base salary
Annual incentive awards for eligible employees
Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being
Additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s)
