UK Logistics Operations Coordinator

We’re rethinking homes for how people really live, and we’re looking for a UK Logistics Operations Coordinator to join our team to help shape the future of living - one thoughtful detail at a time.

Operations at Castlery makes it all work streamlining processes and elevating every customer touchpoint. Do note that this is a fully remote role on a 1-year contract basis. What you'll be doing:

• Coordinate daily inbound, outbound, and return deliveries to ensure smooth operations and successful customer deliveries.
• Work closely with delivery partners, warehouses, and internal teams to resolve delivery delays, exceptions, or customer issues.
• Monitor shipment status and update customers or stakeholders when required.
• Handle operational support tasks using systems such as NetSuite, TMS, Gladly, and other internal tools.
• Support customers through email, phone calls, and ticketing systems with clear and professional communication.
• Assist with operational reporting, tracking, and administrative tasks.
• Support team projects and process improvements to improve operational efficiency and customer experience.

• Good command of English, both written and spoken.
• 1–2 years of experience in logistics, operations, customer service, supply chain, or related work environments.
• Comfortable coordinating with external vendors, delivery partners, and internal stakeholders.
• Strong problem-solving skills and ability to stay calm in fast-paced situations.
• Customer-focused mindset with good communication skills.
• Comfortable using systems and operational tools such as TMS, WMS, ERP, or ticketing platforms.
• Detail-oriented and able to manage multiple tasks accurately.
• Diploma or Degree in Logistics, Supply Chain, Business, or related fields is preferred

This role supports the UK market and follows the below schedule:

• 1pm – 10pm MYT (Non-Daylight Savings)
• 2pm – 11pm MYT (Daylight Savings)

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change. Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy. If you believe that good homes create good lives, come build with us.