Technical Sales Representative

<p></p><p><b><u>Classification:</u></b></p><p></p>Salary<p></p><p><b><u>Job Description:</u></b></p><p></p><div><p><span><span>Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>At </span></span><b><span>LATICRETE International,</span></b><span><span> we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. </span><span>We’ve</span><span> </span><span>been in business for over 65 years</span><span>, </span><span>family-owned</span><span> </span><span>for three generations</span><span>, and can be found in over 100 countries</span><span>.</span><span> </span></span><i><span>The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017!</span></i><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>We </span><span>don't</span><span> just make innovative, industry-leading products. </span><span>Our purpose is to improve the built world and the lives of those who build it. </span><span>We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we </span><span>operate</span><span>.</span></span><span> </span></p></div><div><div><p><span> </span></p></div><div><p><span><span>We are </span><span>seeking</span><span> passionate and ambitious employees who want to make a difference not just within our organization, but within their communities</span><span>, our industry,</span><span> and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!</span></span></p><p></p></div></div><p><b>Just some of our benefits:</b></p><ul><li>Medical</li><li>Dental</li><li>Vision</li><li>401k</li><li>Tuition reimbursement</li><li>13 paid holidays in addition to paid vacation and sick time</li><li>Flexible spending</li><li>Life Insurance, AD&D and Supplemental Insurance</li></ul><p></p><p><b>POSITION SUMMARY </b></p><p>The Technical Sales Representative role creates awareness, education and demand for LATICRETE products. The LATICRETE brand is driven on relationships, integrity, innovation, education, and a strong commitment to our customer base and the tile industry. This position drives sales through distribution outlets, contractors, <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">architects/designers,</span> end users and builders by establishing lasting partnerships.</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b><br><i>Additional duties and responsibilities may be assigned, as necessary.</i></p><p></p><p><b>Customer Education (25%)</b></p><ul><li><p>Regularly work with distributors, contractors, GCs, architects, etc. to promote relationships and build trust.</p></li><li><p>Conduct product knowledge training, including product usage demos (hands-on and PowerPoint).</p></li><li><p>Review stocking profiles with distribution to maximize sales in local market.</p></li><li><p>Conduct business overview meetings, presentations, distributor success plan meetings, potential MVP meetings, project tracking meetings and opportunity planning meetings.</p></li><li><p>Help customers identify the best systems and products to meet their application needs.</p></li><li><p>Perform job site visits to provide technical support such as product installation training, gather information for product questions or concerns and document all information in Salesforce.</p></li><li><p>Actively participate in social media groups and communications as appropriate with customers.</p></li><li><p>Work with customers to provide LATICRETE product and systems specifications to best fit the needs of the project.</p></li></ul><p></p><p><b>Territory Strategy (20%)</b></p><ul><li><p>Develop a thorough Territory Business Plan to maximize the opportunities and focus on development areas to ensure the territory will meet or exceeds revenue targets.</p></li><li><p>Regularly review and adjust the Territory business plan throughout the year as business needs change.</p></li><li><p>Evaluate the territory distributor footprint to ensure sufficient coverage and product availability to end users.</p></li><li><p>Maximize market penetration in assigned territory.</p></li><li><p>Maintain Project Tracking files and Competitive Pricing files.</p></li><li><p>Work with territory partner, manager, and other teammates to share ideas to better service territory. Establish promotions that can move the sales needle benefiting both Laticrete and our distribution partners</p></li><li><p>Plan calendar and travel to ensure efficient and maximized facetime with key customers.</p></li><li><p>Update Salesforce to accurately reflect territory KPI attainment.</p></li></ul><p></p><p><b>Customer Support (25%)</b></p><ul><li><p>Work with internal departments to resolve issues such as shipping, production, etc. to ensure customer satisfaction.</p></li><li><p>Thoroughly investigate product claims in field, document and work with LATICRETE Technical Services to find resolution for product-related installation issues.</p></li></ul><p></p><p><b>Industry Knowledge/Presence & Skills Development (30%)</b></p><ul><li><p>Attend industry events such as trade shows, local and national professional organization events. Represent LATICRETE as a resource for product knowledge which may include working a booth, presenting to an audience or providing general information to attendees.</p></li><li><p>Participate in internal LATICRETE product and system training.</p></li><li><p>Learn industry trends and competitive landscape.</p></li><li><p>Participate in Sales skill enhancement training.</p></li></ul><p></p><p><b>REQUIRED SKILLS & QUALIFICATIONS</b><br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b>Education and Experience:</b></p><ul><li><p>Bachelor's degree or equivalent related work experience.</p></li><li><p>3+ years of related work experience in Sales or in the Construction industry.</p></li></ul><p></p><p><b>Specialized Skills and Experience:</b></p><ul><li><p>Demonstrated success building and cultivating long term professional partnerships.</p></li><li><p>Industry training and certifications highly desired.</p></li><li><p>Product application experience a plus</p></li><li><p>Local market knowledge highly desired.</p></li><li><p>High level of self-motivation</p></li><li><p>Strong organizational skills.</p></li><li><p>Demonstrated success coordinating and building relationships across internal departments and with a diverse range of skillsets and personalities.</p></li><li><p>Strong written, verbal and listening skills including ability to present to large audiences.</p></li><li><p>Spanish language skills strongly desired.</p></li><li><p>Working knowledge of Microsoft Office suite of projects including Word, Excel, PowerPoint, Outlook, SharePoint and Teams.</p></li><li><p>Knowledge of Salesforce a plus.</p></li></ul><p></p><p><b>Travel Requirement:</b></p><ul><li><p>25%-75% Dependent on territory.</p></li><li><p>Must be able to travel on short notice.</p></li></ul><p></p><p><b>Physical Requirements: </b></p><ul><li><p>Lift: Must be able to lift and/or carry a minimum of 50 pounds.</p></li><li><p>Push/Pull: Must be able to push/pull 50 pounds.</p></li><li><p>Standing: Must be able to stand at least 75% of the day.</p></li><li><p>Sitting: Must be able to sit at least 75% of the day.</p></li></ul>