Support Team Specialist (1099 Contractor, Part-Time)

<h2><strong>Support Team Specialist (1099 Contractor, Part-Time)</strong></h2> <p><strong>Schedule:</strong> approx 12-16 hours/week | Weekdays 4:00 PM – 8:00 PM EST + Weekends 11:00 AM – 3:00 PM EST<br> <strong>Location:</strong> United States (Required)</p> <h3><strong>About ThirdChannel</strong></h3> <p>ThirdChannel is the all-in-one solution for retail execution driven by passionate brand experts and cloud-based technology. Working with globally recognized companies, we empower retailers and brands with actionable data, attributable trust in their workforce, and a genuine competitive advantage. We are passionate about the retail industry, the companies we serve, and our rep force.</p> <p>ThirdChannel is seeking a dependable and solutions-oriented Support Team Specialist to join us as a 1099 contractor on a part-time basis. This role is essential in providing responsive technical and rep support coverage during evening and weekend hours.</p> <p>You will serve as a primary point of contact for inbound support requests, ensuring customers and team members receive timely, professional, and solution-focused assistance.</p> <h3><strong>Responsibilities:</strong></h3> <ul><li>Manage inbound technical and operational support inquiries via email and ticketing systems</li><li>Troubleshoot common user questions such as platform navigation, login issues, mobile app usage, and file upload challenges</li><li>Communicate clearly and calmly with non-technical users</li><li>Take ownership of tickets from intake through resolution</li><li>Escalate complex issues appropriately and ensure proper follow-up</li><li>Maintain thorough, accurate documentation of issues and resolutions<br></li></ul> <h3><strong>Qualifications:</strong></h3> <ul><li>Experience in technical support, customer support, or help desk roles</li><li>Strong written communication skills</li><li>Ability to independently troubleshoot and problem-solve</li><li>Highly organized, analytical thinker with strong documentation habits</li><li>Professional, service-oriented mindset</li><li>Self-directed and comfortable working independently</li><li>Comfortable using support tools and internal systems (Zendesk experience preferred)</li><li>Reliable internet connection and distraction-free workspace</li><li>Availability for scheduled evening and weekend hours</li><li>Must be U.S.-based<br><br></li></ul> <p>This role is ideal for someone detail-oriented, accountable, and committed to delivering excellent support experiences.</p> <p>If you enjoy solving problems and helping teams succeed, we’d love to connect.</p> <p><br><br></p>