Supervisor - Hub Dependability

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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities The Supervisor - Hub Dependability position is responsible for overseeing the Airport Operation’s dependability program.

Responsibilities include managing the attendance recognition program, tracking daily employee dependability through time and attendance records, conducting investigations, analyzing raw data and trends, attending hearings, and assessing discipline consistent with the CBA and AO Attendance Policy. This leader will develop and maintain a close working relationship with department leaders, the Union, ESC, Payroll, Human Resources, Labor Relations, and Legal to manage and reduce sick leave and liability for all areas related to absence management; engage with key stakeholders to ensure consistent interpretation of Federal and State labor laws, CBAs, and application of company policy; and be responsible for resolving employee questions and grievances around attendance with a human touch critical to company culture and employee experience. Additionally, this leader must be conversant with employee data privacy rights and ensure confidential information is handled appropriately.

• Review, track, and analyze large volumes of data, generating insights on trends, creating presentation decks for analyses completed to quickly get management up to speed on key issues, and ensure every employee’s dataset can be accurately processed by other departments (Payroll, Scheduling, ESC, Legal, etc.)
• Develop and maintain relationships with the Union and conduct meetings with employees to review attendance policy; administer disciplinary action; and respond to disagreements through the dispute resolution / grievance process
• Lead and develop a team of coordinators with experience in Airport Operations who will work both individually and collaboratively across the Hub to deliver consistent and excellent customer service by providing a quality product consistent with Company guidelines and expectations
• Gather evidence; deliver Investigative Review Hearing presentations to support the Company's position for suspensions or terminations; and render sound decisions as the Hearing Officer in a well-written, well-organized comprehensive summary of the proceedings that clearly explains the rationale used to reach the decision based on the parties’ presentations and supporting evidence
• Consult with Human Resources, Legal, Labor, and other key department leaders to discuss workplace issues and ensure consistent interpretation and application of Federal and State labor laws, CBA, and company policy
• Other responsibilities as assigned by the manager (Collaterals, safety, training, RAP, community engagement, etc.)

Qualifications

What’s needed to succeed (Minimum Qualifications):

• United will consider applicants with criminal histories consistent with the Fair Chance Ordinance
• Two years of operations or similar relevant work experience
• Working knowledge of Microsoft Office computer software
• Strong management and leadership skills
• Strong written and interpersonal communication skills
• Ability to work with all levels of leadership in a fast-paced goal driven environment
• Strong technical skills with the ability to analyze large volumes of data
• Ability to develop process and strategies to manage costs associated with absences
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s degree or related airline experience
• At least two to four years' experience leading a team
• CBA discipline and dispute resolution/ grievance process
• Strong knowledge of Airport Operations functions
• Thorough Knowledge of operational and corporate policies and procedures
• Knowledge and experience working with Workers Comp statutes