Student Assistant (IT Support)

<p>Welcome to Rutgers University, where we strive to provide exceptional education and resources to our students. We are currently seeking a talented and dedicated Student Assistant to join our IT Support team. As a Student Assistant, you will have the opportunity to gain hands-on experience in a professional work environment while providing technical support to our university community. We are looking for individuals who are passionate about technology, have excellent problem-solving skills, and are committed to providing top-notch customer service. If you are a motivated and enthusiastic student with a strong interest in IT, we encourage you to apply for this exciting opportunity at Rutgers University. Provide technical support to students, faculty, and staff at Rutgers University. Assist with troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Communicate effectively with customers to understand and address their technical needs. Maintain accurate and detailed documentation of support requests and resolutions. Collaborate with other members of the IT Support team to identify and implement solutions. Stay up-to-date on the latest technology and software updates, and provide recommendations for improvement. Assist with the maintenance and inventory of IT equipment. Create and maintain user accounts and access permissions as needed. Assist with the setup and maintenance of audio-visual equipment for events and meetings. Provide exceptional customer service and ensure a positive experience for all users. Follow IT policies and procedures to ensure the security and confidentiality of university data. Attend training sessions and meetings to enhance technical knowledge and skills. Proactively identify and report any potential security risks or vulnerabilities. Assist with special projects and tasks as assigned by the IT Support team. Represent Rutgers University in a professional and positive manner at all times.</p><p>Rutgers University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>