Strategy & Operations Intern - Ops Focus

<h1><strong>About finmid</strong></h1><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="http://finmid.com">finmid</a> is a platform enabling software businesses to grow their revenue by embedding financial services in their product through a single integration. By productizing the complexity of financial services, finmid empowers companies to offer financial services where FinTech isn't the mission, but enables the mission. More about who we are and what we do <a target="_blank" rel="noopener noreferrer nofollow" href="http://www.finmid.com">here</a>.</p><p style="min-height:1.5em"></p><h1><strong>About the opportunity</strong></h1><p style="min-height:1.5em">As a Strategy & Operations Intern at finmid, you’ll play a pivotal role in optimizing operational processes and supporting our revenue-driving efforts. Collaborating with cross-functional teams, you will tackle operational challenges, improve internal workflows, and contribute to projects that shape our customer experience and accelerate finmid's growth. This internship intends to equip you with the skills necessary for a successful full-time role at finmid, and we will extend job offers to return full-time for the best performers.</p><p style="min-height:1.5em"></p><h1><strong>In this role, you will:</strong></h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Collaborate with internal teams (Sales, Product, Risk) to resolve customer issues and ensure a seamless customer experience.</p></li><li><p style="min-height:1.5em">Assist in customer onboarding, conducting business reviews, and improving operational processes under the guidance of the Business Ops Manager.</p></li><li><p style="min-height:1.5em">Conduct market research and analyze data to inform strategic decisions and process improvements.</p></li><li><p style="min-height:1.5em">Support the optimization of operational workflows to enable scalable growth.</p></li><li><p style="min-height:1.5em">Identify challenges and propose actionable solutions to improve customer satisfaction, retention, and adoption.</p></li><li><p style="min-height:1.5em">Build foundational skills in analysis, communication, and project coordination.</p><p style="min-height:1.5em"></p></li></ul><h2><strong>What you need to be successful:</strong></h2><p style="min-height:1.5em">Background:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You have a Bachelor or Master's in Business Administration, Economics, Finance, or a related field.</p></li><li><p style="min-height:1.5em">Ideally, you have already gained experience in operations, customer service, or a related area.</p></li></ul><p style="min-height:1.5em">Skills:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You have excellent English language skills</p></li><li><p style="min-height:1.5em">You possess exceptional analytical skills and have experience with data analysis tools</p></li></ul><p style="min-height:1.5em">Traits:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You are available to work for 6 months, as a full-time intern (40h/week)</p></li><li><p style="min-height:1.5em">You are analytical and enjoy structuring abstract problems into actionable recommendations</p></li><li><p style="min-height:1.5em">You are a fast learner and work well within a fast-paced work environment</p></li><li><p style="min-height:1.5em">You actively help yourself (and others) to be successful</p></li><li><p style="min-height:1.5em">You give and receive open, direct, and timely feedback</p><p style="min-height:1.5em"></p></li></ul><h1><strong>Benefits</strong></h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Flexible, distributed-first work culture (with a beautiful office in Berlin if you prefer in-person)</p></li><li><p style="min-height:1.5em">Access to WeWork offices worldwide</p></li><li><p style="min-height:1.5em">Regular team off-sites across the EU </p></li><li><p style="min-height:1.5em">30 vacation days per year</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><em>We're looking for people with passion, grit and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. We welcome diverse perspectives and people who think out of the box and aren't afraid to challenge assumptions. Join us.</em></p></li></ul>