Sr Manager, eCommerce

<p><i>When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.</i></p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><h2><span><span><span><b>Job Title</b></span></span></span></h2></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>Sr Manager, eCommerce<h2><br><b>Location(s)</b></h2>United Kingdom - Remote<h2></h2><p><b>Job Description</b></p><p><b>Profile Characteristics:</b></p><ul><li>Strong analytical ability</li><li>High degree of ownership & accountability</li><li>Good communication & interpersonal skills</li><li>Experience with modern e-commerce platforms required (Salesforce preferred)</li><li>Experience with website UI/UX and marketing content design/curation required</li><li>Experience with product management or strategic marketing preferred</li></ul><p></p><p><b>Expected background</b></p><ul><li>5+ years of experience managing an online B2B store</li><li>Track record of delivering high single digit / double digit annual growth</li><li>Pharmaceutical/Life sciences/Analytical instrumentation experience preferred</li></ul><p></p><p><b><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Responsibilities: </span></b></p><ul><li><b>Strategic Leadership:</b> Lead development and execution of comprehensive growth strategies for ~$10M annual sales e-commerce channel, with accountability to drive double digit growth by partnering with marketing, product management, and commercial leaders</li></ul><ul><li><b>Development Roadmap:</b> Own the e-commerce platform roadmap; identify, gather requirements, assess feasibility, and prioritize features / enhancements based on customer VOCs, business value, and technical complexity</li><li><b>Project Controls: </b>Own relationships with external development support and solution vendors, manage operational costs against growth objectives, and drive strategic investments</li></ul><ul><li><b>Governance:</b> Develop standard reporting for e-commerce sales (including GA4 analytics) and lead KPI & action tracking reviews with key stakeholders</li></ul><ul><li><b>Customer Engagement: </b>Deliver improvements to customer experience, gathering and tracking feedback through surveys, VOCs, A/B testing, and engagement metrics</li><li><b>Digital Marketing:</b> Collaborate with marketing to increase website traffic / conversion rates by curating marketing content, optimizing UI/UX, improving SEO, and executing growth initiatives including email campaigns and promotions</li></ul><ul><li><b>Store Management:</b> Oversee product listings, taxonomy, attributes, imagery, and resource documentation, collaborating with product and marketing teams to ensure accuracy</li><li><b>Operational Execution: </b>Drive the day-to-day operations of the e-commerce platform, including technical inquiries, product catalog updates, and customer experience</li><li><b>Market Analysis:</b> Monitor industry trends, competitor strategies, and emerging digital technologies to inform innovation and maintain a competitive edge</li></ul><p></p>