Spa Manager (High-Growth Location)

$41,600–$47,800 annually + bonuses up to $24,000

Full-Time | Flexible schedule (includes evenings/weekends)

Run the Spa. Lead the Team. Drive the Results.

Hand & Stone Millcreek is hiring a Spa Manager to oversee daily operations, lead a strong team, and drive membership and revenue growth across both massage and skincare services.

This is a hands-on leadership role — you’ll spend the majority of your time in the spa, supporting your team, interacting with guests, and making real-time decisions that impact performance.

We’re a locally owned, family-operated massage and facial spa focused on building a positive culture, delivering a high-quality guest experience, and creating long-term success for both our team and our clients.

We operate out of a beautiful, newly built spa environment and are in a fast-growing phase, creating a great opportunity for a manager who wants to make an impact and grow with the business.

You won’t be on your own. Ownership is actively involved and available to support you with strategy, problem-solving, and growth — giving you the autonomy to lead while having experienced partners to back you up.

What You’ll Do

Lead Daily Operations & Spa Experience

• Oversee day-to-day operations of a busy massage and facial spa
• Own the entire spa experience — including guest experience, cleanliness, and overall culture/vibe
• Set the tone for how the spa feels to both guests and team members
• Spend significant time at the front desk supporting team performance
• Manage schedules, coverage, and overall spa flow

Build & Develop the Team

• Recruit, hire, train, and coach front desk staff, massage therapists, and estheticians
• Hold team members accountable to performance and service expectations
• Create a positive, motivated, and team-oriented culture
• Improve employee retention and engagement

Drive Sales & Performance

• Own membership, retail, and revenue goals across massage and facial services
• Coach the team on membership conversion and guest experience
• Track key performance metrics and adjust strategy as needed
• Analyze results and implement improvements

Grow the Business

• Support marketing efforts (community outreach, referrals, email, in-spa promotions)
• Help drive new client traffic and membership growth

Manage Admin & Financials

• Handle reporting, deposits, inventory, and supply ordering
• Monitor performance and contribute to profit-focused decision-making

What Success Looks Like

• Membership growth and retention
• Strong conversion rates and revenue performance
• A well-trained, engaged, and reliable team
• Consistent, high-quality guest experience across massage and facial services
• Maintaining a strong spa reputation through excellent service, positive reviews, and consistent execution

What You Need

• 2+ years of management experience (spa, retail, hospitality, or similar)
• Proven ability to lead a team and drive results
• Strong communication and coaching skills
• Comfortable working a flexible schedule (evenings and weekends required)
• Organized, proactive, and accountable
• Passion for wellness, massage therapy, and skincare

Why This Role Stands Out

• $41,600–$47,800 base salary + bonuses up to $24,000 annually
• Hands-on ownership support — guidance when you need it, autonomy when you don’t
• Real leadership role — not just scheduling and admin
• Beautiful, newly built massage and facial spa environment
• Fast-growing location with opportunity to make an impact
• Paid time off (PTO) that grows with tenure
• Free monthly massage or facial
• Employee discounts on services and retail products
• Opportunity to grow with a multi-location ownership group

Who This Is Perfect For

Someone who

• Takes pride in how a business feels and performs
• Enjoys being a culture builder and vibe-setter
• Likes being on the floor, not stuck in an office
• Wants to lead a team and grow with a fast-moving wellness business

Apply Today If you’re ready to lead a team, own the spa experience, and drive real growth in a mas