Shop Operation/Supervisor (PJ)

Key Responsibilities

Store Operations

• Supervise day-to-day retail pharmacy operations to ensure smooth workflow.
• Ensure store cleanliness, organization, and professional presentation.
• Monitor opening and closing procedures, cash handling, and shift coverage.

Staff Supervision

• Supervise, train, and support pharmacy assistants, cashiers, and sales staff.
• Prepare duty rosters and ensure adequate staffing levels.
• Monitor staff performance and provide feedback and coaching.
• Enforce company policies, procedures, and code of conduct.

Customer Service

• Ensure high standards of customer service at all times.
• Handle customer complaints and inquiries professionally and efficiently.
• Assist customers with over-the-counter (OTC) product selection when required.
• Promote customer loyalty and repeat business.

Inventory &

• Stock Control

• Monitor stock levels and coordinate reordering with suppliers.
• Ensure proper storage of medicines and retail products.
• Track expiry dates, manage damaged or expired stock, and reduce wastage.
• Assist with stock counts and inventory audits.

Compliance &

• Safety

• Ensure compliance with pharmacy laws, health regulations, and company policies.
• Support the pharmacist in maintaining legal and ethical pharmacy practices.
• Ensure safe handling of medicines and restricted products.
• Maintain health, safety, and hygiene standards in the store.

Sales &

• Reporting

• Monitor daily sales performance and assist in achieving sales targets.
• Prepare basic reports on sales, stock, and staff attendance.
• Support promotional activities and merchandising strategies.

Qualifications &

• Requirements

• Diploma or Bachelor’s degree in Business, Pharmacy-related studies, or a related field (preferred).
• 2–4 years of experience in retail pharmacy or healthcare retail, with supervisory experience.
• Strong knowledge of OTC products and retail pharmacy operations.
• Good leadership, communication, and organizational skills.
• Basic computer skills (POS systems, inventory software, MS Office).
• Ability to work flexible shifts, including weekends and holidays.

Skills &

• Competencies

• Leadership and team management
• Customer service excellence
• Inventory and stock management
• Problem-solving and decision-making
• Attention to detail and regulatory awareness
• Time management and multitasking

Job Types: Full-time, Permanent

Pay: RM2,300.00 - RM3,000.00 per month

Benefits

• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s)

• can you work in SHIFT?

Experience

• healthcare/pharmacy: 1 year (Preferred)

Work Location: In person