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Process Optimization :Lead initiatives to reduce customer friction and improve service reliability.Identify and resolve gaps in customer-facing processes (order fulfillment, forecasting, billing, SLA performance).Design and implement scalable solutions for enhanced operational efficiency and client experience.Cross-Functional Collaboration &
Tool Development :Partner with sales, technology, analytics, and customer support teams to design and implement scalable solutions, tools, and dashboards that enhance visibility and decision-making.Customer Experience Strategy :Own the roadmap for customer operations systems and features, ensuring alignment with sales objectives, seasonal needs, and strategic business priorities.Incident Management &
Continuous Improvement :Develop and maintain incident response processes for uptime and rapid issue resolution.Use data modeling and root cause analysis to drive cost-efficiency and service quality.Education and Experience :Level of Formal Education :Bachelor's degree or equivalent experienceArea of Study :Industrial Engineering, Supply Chain Management, Data Analytics, Business Administration, or a related fieldMinimum Years of Experience :7Type of Experience :Experience in customer operations, process improvement, or analytics.Proven success in leading cross-functional initiatives that improve customer experience and operational performance.Strong technical skills :SQL, Tableau, Python, Alteryx, Jira, Confluence, Snowflake, Databricks.Experience with customer operations platforms, WMS, and transportation management systems (TMS).Excellent communication, leadership, and stakeholder management skillsTechnical Competencies &
Information Systems :Transportation management systems (TMS), warehouse management systems (WMS), and supply chain operations.Strong technical skills :SQL, Tableau, Python, Alteryx, Jira, Confluence, Snowflake, DatabricksSkills &
Abilities :Excellent communication and interpersonal skills, with the ability to build strong client relationships.Proven ability to manage multiple projects simultaneously and meet deadlines.Analytical mindset with problem-solving skills and attention to detail.Personal Attributes &
Other / Preferred :Experience supporting high-volume consumer brands or e-commerce operations.Strategic thinker with a hands-on approach to execution.Results-oriented with a focus on driving measurable outcomes.Collaborative team player who thrives in a cross-functional environment.Innovative mindset with a passion for staying ahead of marketing trends and technologiesIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.An employer who violates this law shall be subject to criminal penalties and civil liability.Disclaimer :The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.Other duties may be assigned.Pay, Benefits &
Work Schedule :The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions..
