Returns and Claims Coordinator

This position supports the team lead in the operations of Customer and Vendor Returns and Claim Processes.

• Processing the Returns and Claims related matters in an efficient and responsive manner
• Processing and validating claim returns from customers and redirecting investigations to the various departments based on the evidence provided for justifications of claim approvals/rejections.
• Manage and control claims and returns inclusive of PSL, CORE
• Ensuring the processing and issuance of financial documents are accurate and valid according to the investigation findings from the evidence and task workflows. Supports the SOC manager on the overall areas of Returns for the whole E2E supply chain.
• Close coordination work with central governance and relevant stakeholders to achieve and maintain high service level to ensure customer satisfaction
• Have the knowledge and experience to operate returns in compliance with the customs laws & regulations
• Experience, knowledge and understanding of the Laws, regulations and guidelines of Free Zone Operations
• Support the implementation of Free zone movement reporting to authorities incl. documentation of returns and claims
• Documenting and development of work instruction and workflows for the approved end-to-end processes for system and business processes along the relevant SCM E2E areas.

• Diploma in Business Administration, Supply Chain Management, Logistics or any discipline
• Excellent computer skills especially in MS Office - Word, PowerPoint and Excel

• Min 3 years related working experience in Automotive Parts business, Supply Chain or Logistics Experience
• Extensive knowledge of spare parts business and operations, preferably with After Sales Service Advisor role
• Extensive communication, negotiation and presentation skills

• Excellent communication skills & Interpersonal Skills
• Good working performance individually and as a team
• Strong command of English is required to communicate with regional countries

Contract length: 12 months

Application Question(s)

• What is your salary expectation for a new role?
• This is a contract role of 12 months. Are you comfortable with it?