[Remote] Senior Design Operations Program Manager

Note The job is a remote job and is open to candidates in USA. Mercury is a fintech company focused on transforming the banking experience through thoughtful design. They are seeking a Senior Design Operations Program Manager to support their design organization by building programs and processes that enhance the quality and efficiency of design work. Responsibilities Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement Drive onboarding and enablement Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively Support tooling and workflow. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency Provide thought partnership to Design leaders, consulting and facilitating decision-making and collaborating on new ideas and initiatives Cultivate positive relationships with our partners to effectively identify and co-create solutions to address team roadblocks and inefficiencies Collaborate with designers, design leaders, and cross-functional partners along with partnering with Product Ops, Research Ops, and Eng Ops in supporting programs and processes across Eng, Product, and Design Skills 3-6+ years of experience in a design-focused operations or program management role Excellent interpersonal, presentation, and communication skills Demonstrated high bar for quality and attention to detail, and fostering accountability Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback Skill in anticipating and mitigating risks across people, process, and tools History of driving operational excellence by improving systems end-to-end, not just delivering individual projects Benefits Base salary Equity (stock options) Benefits Company Overview Mercury provides digital banking and financial tools tailored for startups and modern businesses. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https//mercury.com. Company H1B Sponsorship Mercury has a track record of offering H1B sponsorships, with 2 in 2026, 14 in 2025, 6 in 2024, 8 in 2023, 1 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.