[Remote] Professional Services Operations Coordinator

Note The job is a remote job and is open to candidates in USA. One Identity is a company that helps customers manage identities and secure privileged access. They are seeking a highly organized and detail-oriented Professional Services Operations Coordinator to support Training, Resource Management, Project Administration, and Professional Services Operations activities across international teams. Responsibilities Coordinate training schedules with trainers, customers, and partners based on training requests and public training plans Process online training requests, create orders, complete related documentation, and manage associated administrative tasks Collaborate with responsible teams to publish training calendars on websites and partner portals Provision and maintain training environments using Skytap and coordinate issue resolution with relevant teams Administer Litmos, including updating partner records, maintaining training calendars, and generating training certificates Support partner and implementation professional certification processes Manage administrative tasks related to training delivery, including work authorization processing, assignments, parent project setup, planning, and vendor and customer invoicing Support resource scheduling and assignment creation Create work authorizations and budgets for subcontractor resources and ensure projects are properly shared with assigned personnel Assist subcontractors with timesheet submission, expense reporting, invoicing, and general administrative inquiries Coordinate subcontractor onboarding and offboarding activities, including contract requests and account creation Coordinate special billing projects and request manual invoices from Project Accounting when required Review and approve vendor invoices while coordinating with Accounts Payable to ensure timely processing and issue resolution Support customers and internal finance teams with invoice-related questions, including timesheets, budget utilization, and remaining project balances Participate in regular project reviews and collaborate with Project Managers on expired projects, order amendments, project corrections, conversions, and administrative updates Review customer orders and submit them for processing Create opportunities and quotations in Salesforce upon request from Services Leaders and Project Managers Support the creation of Statements of Work and related project documentation Coordinate approval workflows and legal requests Provide operational and administrative support for Professional Services projects and training engagements Skills Previous experience in project coordination, operations, professional services administration, training operations, or resource management Strong organizational skills with exceptional attention to detail Ability to manage multiple priorities and coordinate activities across international teams Experience working with customer-facing and cross-functional processes Excellent communication and stakeholder management skills Comfortable working with administrative systems and business applications Proficiency in English, both written and spoken Experience with Salesforce, Litmos, or Skytap is considered an advantage Benefits Remote-first, international delivery environment with strong peer support Exposure to complex enterprise customers and real-world identity security challenges Competitive compensation and benefits, plus clear growth opportunities Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work. Company Overview With flexible deployment options – from self-managed to fully managed – our solutions integrate seamlessly into your environment to strengthen your identity perimeter, protect against breaches and ensure governance and compliance. It was founded in 2003, and is headquartered in Utah, Tennessee, USA, with a workforce of 501-1000 employees. Its website is http//vintela.com/.