[Remote] Customer Support Representative

Note The job is a remote job and is open to candidates in USA. Bridgestone Americas, Inc. is a subsidiary of Bridgestone Corporation, providing a wide range of products and solutions globally. The Customer Support Representative is responsible for order management services, ensuring timely order processing and customer satisfaction while liaising with various departments to improve support delivery. Responsibilities Responsible for providing order management services to clients Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction Monitors and resolves order issues and processing errors May also develop support delivery strategy and related processes, escalation procedures and training Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client Skills Responsible for providing order management services to clients Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction Monitors and resolves order issues and processing errors May also develop support delivery strategy and related processes, escalation procedures and training Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client Our preferred candidate must live within an 80 mile radius of our corporate office in Downtown Nashville, TN Company Overview Bridgestone Latin America South (BS-LAS) includes the countries of Brazil, Argentina, Chile, Peru, Bolivia, Paraguay and Uruguay, which are part of the leading company in providing advanced solutions and sustainable mobility, developing a wide portfolio of models and sizes. It was founded in 1900, and is headquartered in JP, with a workforce of 1001-5000 employees. Its website is http//www.bridgestone.com.br/.