[Remote] Clinical Service Desk Helpdesk (EMR Systems) Associate - Remote

Note The job is a remote job and is open to candidates in USA. NTT DATA North America is a recognized leader in IT and business services, and they are seeking a Clinical Service Desk Helpdesk Associate to join their team. The role involves handling inbound customer calls in a call center environment, primarily focusing on clinical applications and ensuring timely resolution of incidents. Responsibilities Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner Responsible for driving resolution of incidents on a 24/7 desk Read text on computer screens for the duration of the shift Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks Ensure a quiet, private workspace with high speed, wired internet Have a working cell phone for manager communication and Two-Factor Authentication Skills Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education) Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service Benefits Company benefits that will depend on the nature of the role offered Medical, dental, and vision insurance Flexible spending or health savings account Life, and AD&D insurance Short-and long-term disability coverage Paid time off Employee assistance Participation in a 401k program with company match Additional voluntary or legally required benefits Company Overview NTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https//us.nttdata.com. Company H1B Sponsorship NTT DATA North America has a track record of offering H1B sponsorships, with 18 in 2026, 144 in 2025, 182 in 2024, 257 in 2023, 871 in 2022, 809 in 2021, 1266 in 2020. Please note that this does not guarantee sponsorship for this specific role.