REMOTE | Bilingual Spanish Customer Service Representative

<p><span style="font-weight: bold">Start Date: TBD</span><span style="font-weight: bold">: $15.00/hour (Bilingual- Spanish)</span></p> <p><br>At <span style="font-weight: bold">Frontline Group</span>, we’re hiring <span style="font-weight: bold">Bilingual (Spanish/English) Customer Service Representatives</span> to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is <span style="font-weight: bold">mission-driven work</span> that truly matters. <br><br><span style="font-weight: bold">Quick Overview</span></p> <ul> <li><span style="font-weight: bold">Job Type:</span> Full-time, Temporary </li> <li><span style="font-weight: bold">Pay:</span> $15.00/hour for Bilingual Spanish speakers (W2 Employee)</li> <li><span style="font-weight: bold">Location:</span> 100% Remote</li> <li><span style="font-weight: bold">Orientation:</span> TBD</li> <li><span style="font-weight: bold">Training Schedule: </span>TBD</li> <li><span style="font-weight: bold">Must have open availability</span></li> </ul> <p><span style="font-size: 12pt"><br></span></p> <p><br><span style="font-weight: bold">What We’re Looking For</span></p> <ul> <li><span style="font-weight: bold">Fluent Bilingual</span> <span style="font-weight: bold">Spanish/ English speakers</span> (spoken and written)</li> <li>Call center or customer service experience</li> <li>Remote work experience is a plus</li> <li>Tech-savvy with ability to navigate multiple systems<br></li> <li>Reliable: 100% attendance required for orientation and training, no exceptions</li> <li><span style="font-weight: bold">Open availability required</span> (including weekends)</li> </ul> <p><br></p> <p><span style="font-weight: bold">Computer & Equipment:</span><br></p> <ul> <li><span style="font-weight: bold">Windows 11 based PC</span> <span style="font-weight: bold">(no MACs or Chrome Book)</span></li> <li>Dual monitors – this helps you see multiple programs at once while assisting customers.</li> <li>At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once. </li> <li><span>CPU utilization should be 50% or less </span><br></li> <li>Internet connections: your computer must have a Ethernet (RJ-45) port.</li> <li><span style="font-weight: bold">Wired internet connection required – Wi-Fi is not allowed</span>; your computer must be connected to your router using an Ethernet cable for a stable signal.</li> </ul> <p><br></p> <p><span style="font-weight: bold">Internet Speed: </span><span><span style="font-weight: bold">Please use <span style="color: rgb(20, 82, 136); font-weight: 500"><span style="text-decoration: underline"><a href="https://www.speedtest.net/" target="_blank" rel="noopener noreferrer">speedtest.net </a></span></span> to test your specs</span></span></p> <ul> <li>Download speed:<span> </span><span style="font-weight: bold">20 Mbps</span> or higher (for receiving data).</li> <li>Upload speed:<span> </span><span style="font-weight: bold">10 Mbps</span> or higher (for sending data).</li> <li><span style="font-weight: bold">Ping: 20 MS or less</span> (for a fast, responsive connection). Please pay special attention to your Ping, it has to be 20 or less.</li> </ul> <p><br><span style="font-weight: bold">Important:</span> These technical requirements will be verified during your interview —<span> </span><span style="font-weight: bold">no exceptions.</span><br>Please join the interview <span style="font-weight: bold">from the computer you plan to use for the position</span>, with your<span> </span><span style="font-weight: bold">camera turned on</span> and<span> </span><span style="font-weight: bold">ready to share your screen<span> </span></span>so we can confirm your computer’s setup.<span> </span><span style="font-weight: bold">Do not join from a cell phone</span>, as you’ll need to demonstrate your system’s specifications during the session.</p> <p><br><br><span style="font-weight: bold">How to Apply (Fast Track)</span> Apply now by replying with:</p> <ol> <li>A <span style="font-weight: bold">screenshot of Windows 11 on your PC</span></li> <li>A <span style="font-weight: bold">screenshot of your internet speed test</span> from <span><span style="font-weight: bold"><span style="color: rgb(20, 82, 136); font-weight: 500"><span style="text-decoration: underline"><a href="https://www.speedtest.net/" target="_blank" rel="noopener noreferrer">speedtest.net </a></span></span></span></span> performed on your <span style="font-weight: bold">laptop or desktop, not your cell phone (please pay attention to the "Ping" requirement)</span></li> <li> Confirmation that you meet all <span style="font-weight: bold">equipment and availability requirements</span></li> <li>A <span style="font-weight: bold">screenshot of at least 16 GB of RAM on your computer</span></li> <li>A <span style="font-weight: bold">screenshot of you hard wired to your Ethernet cable (no Wi-Fi)</span><br></li> </ol> <p><br><br></p> <p><span style="font-weight: bold">Apply Now!</span><span> If you meet the qualifications, have 24/7 availability, and your equipment meets our requirements, we encourage you to submit your application.</span></p> <p><br><br><span style="font-weight: bold">Spots are limited and filled on a first come, first served basis, <span style="font-size: 12pt">apply ASAP!</span></span></p> <p><br></p> <p><br></p> <p>All of these requirements will be verified in your interview.</p> <p><br></p> <p>Due to the high volume of applications, we will only be reaching out to candidates who meet the required qualifications.</p> <p><br></p> <p><em>Note: Some benefits are subject to eligibility requirements, including employment term and other factors.</em></p> <p><br></p> <p><span style="font-weight: bold">About Us</span><br>Frontline Group is a W2 employer that does not hire independent contractors.</p>