[Remote] Account Executive - Franchise

Note The job is a remote job and is open to candidates in USA. Activated Insights is a Software-as-a-Service leader in long-term and post-acute care, seeking a Franchise Account Executive to support growth and operational efficiency. In this role, you will build trusted relationships with franchise organizations, guide clients through data-driven insights, and collaborate with internal teams to enhance client experience and satisfaction. Responsibilities Serve as the primary point of contact for franchise clients, building strong, trusted relationships Guide clients through survey results, insights, and recommendations to support data-driven decision-making Partner with franchise leaders to identify trends, opportunities, and areas for improvement across locations Lead client conversations that translate feedback into clear, actionable next steps Collaborate with internal teams (Sales, Operations, Implementation, and Product) to ensure a seamless client experience Support client retention and growth by proactively identifying needs and offering strategic solutions Maintain accurate documentation and account updates within internal systems Mentor and support junior team members, fostering a collaborative and high-performing team culture Share best practices and insights across the account management team Collaborate cross-functionally to align client goals with company initiatives and solutions Contribute to process improvements that enhance efficiency and client satisfaction Skills Experience in account management, client success, sales, or a related customer-facing role Strong relationship-building and communication skills, with the ability to lead thoughtful, consultative conversations Comfort working with data, insights, or reports and translating them into clear recommendations Ability to manage multiple client relationships while staying organized and detail-oriented Collaborative mindset with a passion for helping clients succeed Franchise, SaaS, or people analytics experience is a plus, but not required Preferred onsite - Idaho Falls, ID or Tampa, FL Company Overview Activated Insights helps long-term and post-acute care providers strengthen workforce performance, regulatory compliance, and care quality. It was founded in 2008, and is headquartered in Rexburg, Idaho, USA, with a workforce of 51-200 employees. Its website is http//www.activatedinsights.com/.