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We are expanding and are looking for a dedicated and proactive Project Manager to join our team. In this role, you will be responsible for managing projects, coordinating with users, and ensuring successful implementation of systems and applications. This is a great opportunity to be involved in the full project lifecycle from planning and execution to delivery.
Key Responsibilities:
Project Kick Off and Conduct URS Session.
Plan and schedule project timelines, milestones, and deliverables.
Manage and track project progress, ensuring timely execution.
Effectively manage project progress, cost, scope, and quality. Identify and assess various potential risks in the project, and propose feasible solutions.
Lead and coordinate project teams to complete tasks efficiently.
Chair and participate in internal and external project meetings.
Conduct UAT session with Engineers and Users.
Prepare project reports, system design documents, acceptance test reports, SOPs, user manuals, and technical documentation.
Work closely with customers/users to gather requirements and provide updates.
Ensure customer/user expectations are met throughout the project lifecycle.
Oversee project related implementations, including network, software, and system deployments, cutover and project handover.
Work with project teams to ensure smooth integration of new technologies.
Provide support in application development, testing, and implementation.
Assist in project costing and claims.
Ensure projects comply with industry standards and company policies.
Knowledge of project management tool, Gantt chart or similar, IT systems, applications, network infrastructure, and cloud technologies.
Identifying opportunities for process improvements and implementing changes to enhance project delivery
Strong skills in MS Office (Word, Excel, PowerPoint).
Requirements:
Bachelor's Degree in IT, Computer Science, Business, or related fields.
Experience in IT/CRM project management, system implementation, or related areas.
Preferable minimum 2 to 5 years working experience in IT / CRM Service Delivery, Project Management, or a similar technical leadership role.
Knowledge of CRM, contact center, chatbot, system integration, and IT infrastructure.
Strong analytical, problem-solving, and communication skills.
Ability to handle multiple projects in a fast-paced environment and shows strong leadership skills
Communication Skills: Excellent verbal and written communication skills for engaging with clients, stakeholders, and team members.
Flexibility: Willingness to travel to client sites as needed and step in for absent team members.
