Program Manager - Vehicle Recovery Standards, Processes, & Quality

Description:

• Build coordination with central teams and track operational metrics for safe vehicle recovery operations.
• Lead daily stand-ups between engineering and local operations teams to align infrastructure with vehicle deployment schedules.
• Direct depot logistics and Day 1 playbooks to prepare cross-functional teams for commercial launch.
• Serve as the primary escalation point for internal teams and regulatory agencies to resolve blockers and keep launch timelines on track.
• Build and maintain relationships with transit authorities and emergency services to support safe community integration.
• Translate regional infrastructure data and community dynamics into actionable feature requests for the central product roadmap.
• Audit operational logs and identify market-specific risks to ensure compliance with municipal permit requirements.
• Coordinate incident response, vehicle movements, partners, vendors, depot teams, and centralized operations to minimize disruptions.

Requirements:

• 7+ years of professional experience in safety-critical transportation workflows, autonomous driving, aviation, or high-stakes logistics.
• Proven experience with Safety Management Systems (SMS) and maintaining regulatory and operational standards.
• Demonstrated ability to manage real-time incident response and complex vehicle movements in high-pressure environments.
• Experience managing multi-vendor ecosystems in transportation while maintaining cost efficiency.
• Strong analytical skills to monitor recovery trends and improve fleet availability using data.
• Excellent cross-functional communication skills to coordinate technical requirements between centralized operations and local field teams.
• Experience working with state or municipal DOTs and autonomous vehicle permitting (preferred).
• Proficiency with data visualization tools such as Tableau or Looker to build performance dashboards and track KPIs (preferred).
• Master’s degree in Business Administration, Systems Engineering, Robotics, or Supply Chain Management (preferred).
• PMP or Six Sigma Black Belt certification (preferred).

Benefits:

• Base salary range of $159,000 to $196,000 USD.
• Eligibility for Waymo’s discretionary annual bonus program.
• Eligibility for Waymo’s equity incentive plan.
• Access to a generous company benefits program, subject to eligibility requirements.
• Travel requirement of 20%.