Professional Direct Delivery Manager (PDM) – Remote, USA (Bellevue, WA, Contract)-Japanese (written & spoken proficiency mandatory)

<p><strong>Job Title: Professional Direct Delivery Manager (PDM)</strong></p><p><strong>Location: Bellevue, WA (Remote, USA) Type: Long term- Contract (C2C) Experience Level: Senior (10+ years overall IT experience) Language Requirement: Japanese (written & spoken proficiency mandatory)</strong></p><p><br></p><p><strong>Job Description:</strong></p><p><strong>Role Overview</strong></p><p>We are seeking a <strong>Professional Direct Delivery Manager (PDM)</strong> to support <strong>Microsoft Azure Professional Direct Services</strong>. This customer‑facing role requires strong technical knowledge, customer advocacy, and bilingual fluency in <strong>Japanese and English</strong>. The PDM will act as the primary contact for Azure customers, helping them adopt services, resolve escalations, and drive improved customer experience.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide “lite advisory” support on Azure migration, architecture, development, and deployment topics</li><li>Conduct customer onboarding sessions and clarify Professional Direct services usage</li><li>Administer <strong>Windows Azure Optimization Report</strong> diagnostics and deliver results to customers</li><li>Identify incident trends and assist with root‑cause analysis</li><li>Serve as primary contact for reactive support escalations, providing advocacy and resolution assistance</li><li>Collaborate with Microsoft teams (Azure Support, Engineering, Operations, Billing) to resolve escalated tickets</li><li>Create and deliver new IP (webinars, tips & tricks, takeaways) for Professional Direct customers</li><li>Communicate escalation findings clearly to executives within customer organizations and Microsoft</li><li>Act as a strong customer advocate, listening and relaying customer voice within Microsoft</li><li>Provide training and documentation feedback, updating role documentation as needed</li><li>Work flexible hours across global time zones to support customers in US, UK, and Canada</li></ul><p><strong>Required Skills & Qualifications</strong></p><p><strong>Soft Skills</strong></p><ul><li>Ability to quickly build trust and rapport with enterprise customers (CxOs, IT Directors, Architects)</li><li>Passion for customer advocacy in technology domains</li><li>Strong communication skills in English and Japanese (spoken & written)</li><li>Ability to work independently and influence stakeholders without formal authority</li></ul><p><strong>Technical Skills</strong></p><ul><li>Understanding of cloud vs. on‑premise computing fundamentals</li><li>Technical knowledge of <strong>Azure platform and architecture</strong></li><li>Strong knowledge of <strong>Microsoft Windows platform</strong></li><li>Familiarity with networking concepts (VIPs, NAT, DNS)</li><li>Experience with <strong>.NET (3.0/3.5/4.0), Visual Studio languages (VB, C/C#/C++), SQL Azure/SQL Server</strong></li><li>Knowledge of distributed application architecture, ALM, SOA</li><li>Familiarity with load balancing, geo‑redundancy, CDN, VPN technologies</li><li>Exposure to virtualization concepts and <strong>Hyper‑V administration</strong></li></ul><p><strong>Experience</strong></p><ul><li>8+ years in IT roles</li><li>5+ years in systems development, network operations, or customer service</li><li>3+ years in application development (preferably cloud platforms)</li><li>1+ years in Azure development or Azure support</li></ul><p><strong>Education/Certifications</strong></p><ul><li>Bachelor’s degree in Computer Science, MIS, or related field</li><li>Preferred: <strong>MCSE, MCPD, MCAD certifications</strong></li></ul><p><br></p>