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Job Details
Profile: Content Moderation
Eligibility: Graduate Freshers
Salary: 3.2 LPA
Shift: 24x7 Rotational
Working Days: 5 Days Working (2 Rotational Offs)
Facilities: Both Side Cab
Process Type: International
Job Location: Gurgaon
Role Overview
As a Customer Support Executive, you will be the first point of contact for customers, handling queries and providing support via calls and chat while ensuring a smooth and positive customer experience.
Key Responsibilities
Content Review: Screen user-submitted text, images, and videos to identify violations such as hate speech, harassment, spam, or graphic violence.
Policy Enforcement: Apply platform-specific community guidelines and legal regulations (like GDPR or COPPA) to decide if content should be approved, removed, or escalated.
User Management: Take actions against violating accounts, such as banning or suspending users, and responding to user appeals or reports.
Data Accuracy: Accurately tag and categorize content to help train AI moderation tools and maintain detailed records of moderation actions.
Trend Monitoring: Identify emerging patterns in user behavior, such as new slang or sophisticated scams, and report them to improve policy workflows.
Important Notes
B.Tech, MBA & MCA freshers are not eligible
B.Tech/MBA/MCA candidates must have minimum 6 months International Voice experience
Candidates pursuing regular education must bring NOC from college
Tip: Carry your resume, be confident, and ensure good communication skills.