Part-Time Remote Customer Service Representative (ServiceTitan Experience Required)

We're hiring a remote part-time Customer Service Representative with experience using ServiceTitan. This role is ideal for someone who is organized, professional, and capable of handling customer calls and scheduling with care and efficiency. Must be located in the Eastern Standard Time zone.

Key Responsibilities:

• Manage the needs of incoming calls (primarily scheduling)
• Schedule appointments and update jobs using ServiceTitan
• Identify and assess customers’ needs to achieve total satisfaction by taking the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Dispatch technicians and provide real-time updates
• Follow up with customers as needed
• Deliver excellent customer service in a professional, calm manner

Schedule:

• Saturday & Sunday evenings (10 hours total)
• Occasional weekday evening shifts as needed
• Must be available during assigned shifts and respond promptly

Requirements:

• MUST have experience with ServiceTitan
• Prior customer service experience (home service industry preferred)
• Must reside in Eastern Standard Time (EST)
• Reliable high-speed internet and your own computer
• Quiet, distraction-free workspace (no background noise — kids, pets, etc.)
• Strong communication skills (written and verbal)
• We provide an internet-connected VoIP phone
• Strong multi-line phone etiquette skills; professional phone etiquette
• Ability to multi-task, prioritize, and manage time effectively
• Attention to detail and adaptability

Benefits:

• Fully remote position
• Flexible part-time hours
• Work with a supportive, family-oriented team
• Competitive hourly pay based on experience

About Us:
We are a family-owned plumbing company, Plumbing 911, with a strong reputation for dependable, friendly service. As our business grows, we’re looking for a reliable, experienced Customer Service Representative to join our team and support weekend and evening operations, all from the comfort of your home. Feel free to check us out at to learn more about us and our team.

To Apply:
Please submit your resume explaining your experience with ServiceTitan and availability.

Job Type: Part-time

Pay: $16.00 - $25.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Paid time off

Application Question(s):

• What is the earliest date you would be available to begin remote training and officially start working with our amazing team?
• What do you enjoy most about working in customer service, and what do you find most challenging about it?
• Please confirm the state you reside in and verify that you are located within the Eastern Time Zone. This position is only available to candidates in this time zone.
• Have you previously worked as a Customer Service Representative for a plumbing company? If not, please specify the type of business where you held a CSR role.

Experience:

• Service Titan: 2 years (Required)

Work Location: Remote