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This position is responsible for completing daily tasks related to the general operations of the convenience store and gas station, as well as providing customer service. The role involves a variety of duties including customer interaction, maintaining store cleanliness, stocking merchandise, and handling transactions. Additionally, there are specific responsibilities for those working at the register and in the kitchen, which include operating registers, preparing food, and adhering to health and safety standards.
Responsibilities
Greet all customers, providing prompt, efficient, and friendly customer service by exhibiting care, concern, and patience in all customer interactions including over the phone or gas station pump.
Assist customers in finding product, securing product, loading or unloading products, etc.
Maintain clean and orderly stations both interior and exterior including restrooms, countertops, and floors.
Receive, verify, and store delivered merchandise in the appropriate storage area.
Unpack and stock shelves and coolers with merchandise as directed.
Clean registers, restrooms, break room, and backroom; sweep and mop the floor, and tend to supply needs.
Ensure proper maintenance of the lot; shovel sidewalk of snow, spread ice melt on ice, hose down the parking lot, gas pump area, and sidewalks.
Fill outside towel holders, and replenish or refresh window washer fluid.
Remove trash inside and out in a timely manner.
Assist in training new employees as needed.
Operate lottery ticket registers to verify wins or purchase new.
Operate cash register accurately and scan product (where applicable) and report improper cash levels in the cash drawer.
Redeem promotional coupons, food stamps, receive cash, checks, complete credit-card charge transactions, in-store charges, and figure discounts, as well as, count back change and issue receipts.
Place merchandise in bags or boxes and give packages to customers.
Cook food using ovens, stoves, griddles, and microwaves.
Prepare ingredients ensuring freshness by chopping, peeling, cutting, etc.
Follow all food health and safety standards.
Display food properly and monitor expiration dates and dispose of outdated food.
Understand and practice proper sanitation procedures and ensure the work area is always clean and neat.
Store food properly when not in use.
Requirements
Enrolled or graduated from Highschool or GED.
No specific experience required.
Complies with all workplace and trade safety laws, regulations, standards, and practices identify and correcting conditions as needed.
Commitment to delivering high-quality products and service by adjusting priorities, anticipating and meeting the needs of the customer, and continuously striving to ensure their satisfaction.
Open to new ideas, change, and new information or assignments. Changes methods of approach when necessary to achieve a goal.
Punctual and fulfills work and time requirements by adhering to work schedule and complies with attendance and leave policies and plans accordingly for absences.
Promotes and facilitates cooperation and commitment within a team and across teams to achieve goals and deliverables.