Operations Manager (Job ID: SORDEE2)

<div style="margin-left:-15px;"><p dir="ltr">IMPORTANT - Watch this quick Loom video on how to get hired:<br><a href="https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0" target="_blank">https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</a></p><p dir="ltr">C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.</p><p dir="ltr">PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH</p><table style="border:none;border-collapse:collapse;" width="617"><colgroup><col width="169"><col width="448"></colgroup><tbody><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">JOB TITLE</span></span></span></span></span></span></span></span></p></td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;"><p style="line-height:1.38;margin-left:-12px;text-align:justify;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">  Operations Manager</span></span></span></span></span></span></span></span></p></td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">JOB ID</span></span></span></span></span></span></span></span></p></td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">SORDEE2</span></span></span></span></span></span></span></span></p></td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">INDUSTRY</span></span></span></span></span></span></span></span></p></td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Lifestyle</span></span></span></span></span></span></span></span></p></td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">LOCATION</span></span></span></span></span></span></span></span></p></td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="background-color:#ffffff;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">LATAM</span></span></span></span></span></span></span></span></span></p></td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">JOB STATUS</span></span></span></span></span></span></span></span></p></td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Full Time</span></span></span></span></span></span></span></span></p></td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">WORK SCHEDULE</span></span></span></span></span></span></span></span></p></td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;"><p style="line-height:1.38;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="background-color:#ffffff;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">You must be available Monday–Friday 11:00 AM–8:00 PM EST (2 Mondays per month: 12:00 PM–9:00 PM EST for group orientation support). Weekend availability required to log in for 5 minutes on Saturday and 5 minutes on Sunday to post on social media.</span></span></span></span></span></span></span></span></span></p></td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">SALARY</span></span></span></span></span></span></span></span></p></td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">$1500</span></span></span></span></span></span></span></span></p></td></tr><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">TARGET START DATE</span></span></span></span></span></span></span></span></p></td><td style="border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;"><p style="line-height:1.2;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">ASAP</span></span></span></span></span></span></span></span></p></td></tr></tbody></table></div> <div style="margin-left:-17px;"><table style="border:none;border-collapse:collapse;" width="619"><colgroup><col width="619"></colgroup><tbody><tr><td style="border-bottom:1px solid #000000;vertical-align:top;background-color:#434343;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:619px;"><p style="line-height:1.2;text-align:center;"><span style="overflow:hidden;"><span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#ffffff;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">ROLE OVERVIEW</span></span></span></span></span></span></span></span></p></td></tr></tbody></table></div> <p style="line-height:1.38;margin-left:-12px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">About the Client: </span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">The client is a women's health and wellness coaching company behind their Fit & Fulfilled Academy - a group coaching program helping busy women lose weight, build sustainable habits, and transform their lives. They are a small, high-functioning team that moves fast, cares deeply about their clients, and holds themselves to a high standard in everything they do.</span></span></span></span></span></span></p><p style="line-height:1.38;margin-left:-12px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Their clients trust them with their money, their goals, and their time - and the person running the operations plays a huge role in honoring that trust. They are looking for someone who feels that weight and rises to meet it.</span></span></span></span></span></span></p><p style="line-height:1.38;margin-left:-12px;text-align:justify;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">About the Role: </span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We're looking for a </span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">self-driven, detail-oriented Operations Manager</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> to take full ownership of the backend operations of our business.</span></span></span></span></span></span><br><br><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We have clear SOPs, templates, and video tutorials for every process. What makes someone exceptional in this role is the ability to follow those processes with precision, catch the small things before they become big things, and bring genuine curiosity to understanding how and why everything works. This is a role for someone who finds real satisfaction in a well-run operation - and takes personal pride in being the reason it runs well.</span></span></span></span></span></span><br><br><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Key Responsibilities</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Client operations</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> - onboarding, system access, offboarding, and membership management</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Payment management</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> - monitoring failed payments, processing disputes, handling cancellations, and escalating when necessary</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Content scheduling & QA</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> - scheduling emails, community posts, and social content; auditing for accuracy before anything goes live</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Community support</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> - monitoring and responding to client messages and DMs</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Podcast & video production support</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> - editing, uploading, and publishing weekly podcast episodes across platforms</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Applicant outreach</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> - reviewing applications and sending outreach via text following specific qualification criteria</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Reporting</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> - weekly payment reports, performance tracking, and daily status updates to leadership</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">System maintenance</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> - keeping Airtable, ClickUp, and other platforms accurate and up to date</span></span></span></span></span></span></li></ul><h2 style="line-height:1.38;margin-top:24px;margin-bottom:5px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Who You Are (Our Non-Negotiables)</span></span></span></span></span></span></h2><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Skills can be trained, but values cannot. To thrive in this role, you must possess the following traits:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Exceptional Attention to Detail:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> This is the #1 quality we are hiring for. You naturally catch the typo, the wrong date, or the skipped step. You verify everything before you submit and hold yourself to a standard that goes far beyond "good enough."</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Ownership Mentality:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> You manage your role like it is your own business. You don't wait to be told what to do next. You see something that needs to be handled, and you handle it.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Radical Accountability:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> You own your mistakes cleanly - no excuses, no deflecting. You focus 100% on solutions, not explanations.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Genuinely Curious:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> You want to understand </span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:italic;"><span style="text-decoration:none;">why</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> a process exists, not just blindly complete the task. You ask thoughtful questions that make your work better and the team stronger.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Self-Sufficient:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> You are a natural problem solver. You read the SOP, watch the tutorial, and figure it out independently before asking for help - but you know exactly when to ask a clarifying question rather than assume.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Proactive Communicator:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> You give updates before they are requested, flag potential bottlenecks early, and keep leadership in the loop without being chased.</span></span></span></span></span></span></li><li style="line-height:1.38;margin-right:40px;margin-top:16px;margin-bottom:16px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="background-color:#ffffff;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">One small thing:</span></span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="background-color:#ffffff;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Somewhere in your application, include the phrase "detail is my default." It's a simple ask - and exactly the kind of thing the right person won't miss.</span></span></span></span></span></span></span></li></ul><h2 style="line-height:1.38;margin-top:24px;margin-bottom:5px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Skills & Experience</span></span></span></span></span></span></h2><h3 style="line-height:1.38;margin-left:24px;text-indent:-18pt;margin-top:19px;margin-bottom:5px;padding:0pt 0pt 0pt 18pt;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Required:</span></span></span></span></span></span></h3><ul><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Proven Track Record:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Prior experience in an operations, OBM, VA, or executive assistant role where you were fully trusted to run backend systems and work independently.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">System Execution:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Demonstrated experience strictly following detailed SOPs in a fast-paced environment.</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Core Tools:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Proficiency with </span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Gmail</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> and hands-on </span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">payment processing experience</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> (any platform - though </span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Stripe</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> experience is a massive bonus).</span></span></span></span></span></span></li></ul><h3 style="line-height:1.38;margin-left:24px;text-indent:-18pt;margin-top:19px;margin-bottom:5px;padding:0pt 0pt 0pt 18pt;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Our Tool Stack (Bonus points if you know them):</span></span></span></span></span></span></h3><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">The more familiar you are with these tools, the faster you'll hit the ground running:</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Operations & PM:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Airtable · ClickUp · Slack · Google Drive · Docusign · Zoom</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Marketing & Tech:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Kajabi · Flodesk · Canva · SimpleTexting · Acuity · Pickaxe</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Media & Social:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Riverside · Buzzsprout · YouTube Studio · CapCut · Facebook · Threads</span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Finance:</span></span></span></span></span></span><span style="font-size:10pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Stripe · PayPal</span></span></span></span></span></span></li></ul>