Live Chat and Email Support Agents

<p><strong>Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.</strong></p><p><strong>Position:</strong> <strong>Customer Service Agent </strong>(Live Chat and/or Email Support)</p><p><strong>Working Hours: </strong>Shifting schedule, predominantly US Business hours<br></p><p><strong>Hiring Company: </strong>We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.</p><p><strong>Position Summary:</strong><br></p><p>As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc. </p><p><strong>Responsibilities include but are not limited to the following:</strong></p><ol> <li> Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor. </li> <li> Protect company's, clients', and visitors' information. </li> <li> Work with the team to accomplish your goals individually and as a team. </li> <li> Update your knowledge through continuous learning. (Self-paced and group training)</li> <li> Ensure you have the right equipment and a proper place to work productively.</li> </ol><p><strong>Requirements</strong></p><p><strong>Work Experience:</strong><em><br>(* items are required)</em></p><ol> <li>*At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses.</li> <li>Robust eCommerce or Retail customer service background.</li> <li>Genuine care for customers and clients.</li> <li>A sales-oriented person is a plus.</li> <li>Social media management experience is a plus.</li> <li>At least six months of work-from-home experience is a plus. </li> </ol><p> </p><p><strong>Qualifications Required:</strong><em>(* items are required)</em></p><ol> <li>*<strong>Remote work ready:</strong> </li> <ol> <li>Stable high-speed internet with backup. (Minimum of 10 Mbps)</li> <li>Computer (laptop or desktop) with the following recommended specs. </li> <ol> <li> <strong>QUAD-CORE </strong>CPU at least 2.5 GHz or higher</li> <li>RAM 16GB or <strong>HIGHER</strong>. </li> <li> <strong>1GB GPU</strong> </li> <li>At least <strong>110 GB SSD </strong>for your drive C </li> </ol> <li>Dual monitor with at least <strong>1920 x 1080 display</strong> resolutions</li> <li>Headset with mic and webcam for meetings</li> <li>Focused workspace.</li> </ol> <li>*Above average written and verbal English communication and comprehension skills.  </li> <li>Great chat, email, social media, and phone etiquette.</li> <li> *Advance critical thinking skills.</li> </ol><p><strong>Benefits</strong></p><p><strong>What we offer: </strong></p><ol> <li>The starting <strong>salary rate is $4/hr</strong> </li> <li>Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)</li> <li>Pandemic-proof job</li> <li>Weekly Pay after 1st week of Training & No Salary Deductions</li> <li>Paid Time Offs</li> <li>HMO coverage up to $50/Month</li> <li>Paid breaks</li> <li>Paid training</li> <li>Career Growth</li> <li>Performance-based compensation review</li> <li>Since you will be working from home, you get to save a lot of time and money</li> <li> Company & team events - Virtual and Offline</li> </ol><p><strong>What we don't offer: </strong></p><ol> <li>All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.</li> <li>Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.</li> </ol><p><strong>Terms of Employment:</strong></p><ol> <li>If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.</li> <li>Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. </li> <li>This project-based job is coterminous with the client contract with Helpflow.</li> <li>Agents with good track records at HelpFlow may be transferred to other accounts/projects.</li> </ol><p><strong>Notes: </strong></p><ol> <li> <em><strong>For the best application experience, we recommend using Google Chrome</strong></em><em> as your browser. This ensures optimal performance and minimizes any potential submission issues.</em> </li> <li><em>Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application. </em></li> <li><em><strong>Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us.</strong></em></li> <li> <em> Please provide an active </em><em><strong>mobile phone # (any Network, must have Viber </strong></em><em>but not a landline #) so we can contact you via text or call if needed. </em> </li> </ol>