Licensed Specialist/Coach - Health Insurance

<h2><b><u><span>Company Overview</span></u></b></h2><p></p><p><span>Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!</span></p><p>The Specialist/Coach is responsible for working with the site Supervisors to execute on daily plans to drive improved sales performance from the <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representatives.</span> The Specialist/Coach will be actively engaged side by side with the <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representatives</span> providing coaching guidance real time as well as facilitating coaching calibrations in one-on-one and group settings. They are responsible to be the voice of the <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representative</span> to the Supervisors and collaborate with the Supervisors to instill the Everise culture in a team that is focused and motivated.<br><br>The Specialist/Coach will partner closely with the site Supervisors and Operations Manager to prioritize their coaching efforts in a manner that will best improve overall team performance. For Specialists/Coaches that work with bi-lingual <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representatives,</span> the expectation is that they meet the appropriate bi-lingual criteria.</p><p><b>Qualifications</b></p><ul><li><p><u><span class="emphasis"><b>Applicable health insurance license – Required</b></span></u></p></li><li><p>Previous Call Center Experience – Required</p></li><li><p>A minimum of one season of UHC Sales licensed experience – Required</p></li><li><p>Intermediate to advance proficiency in Microsoft Office applications – Required</p><ul><li><p>Word</p></li><li><p>Excel</p></li><li><p>PowerPoint</p></li><li><p>Forms</p></li><li><p>Teams</p></li><li><p>Outlook</p></li></ul></li><li><p>Bilingual (English – Spanish) – Preferred</p></li><li><p>Coaches must have the experience of taking calls, applying training and proven proficiency in the role – Required</p></li><li><p>They must maintain the ability to assist on the phone if needed for consumer escalations<br>Support training initiatives and strategy.</p></li><li><p>Coach <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representatives</span> to improve knowledge engages Consumers, compliantly enroll consumers into an appropriate plan, and enhance sales skills where appropriate.</p></li><li><p>Collaborate with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance.</p></li><li><p>Coach and update <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Agents/Representatives</span> via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, etc.</p></li><li><p>Drive high-performance sales, compliance and consumer experience standards and outcomes by executing on the details outlined within this Operations Guide as well as the Supervisor/Coach training.</p></li><li><p>Recommend changes when necessary.</p></li><li><p>Assist in implementation of new processes.</p></li><li><p>Collaborate actively and fully with UHS onsite and offsite staff</p></li><li><p>Complete Sales Efficiency Call Evaluation Forms daily by doing live call monitoring</p></li></ul><p></p><p style="text-align:left">If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.</p>