Inbound Customer Service (Basic up to RM4000, Fresh Graduates - KL) #BOU38#

Company Information

We are currently representing our client to source for potential candidate to fill in the role as Customer Service Specialist to based in KL area.

Job Benefits

• Basic up to RM4000 (depending on experience)
• Standard Shift Allowance, RM 350
• Night Shift Allowance
• Transport Allowance
• Monthly KPI Incentive
• Language Allowance
• Dental/Optical yearly allowance
• Confirmation bonus after 6 months

Job Responsibility

• Ensure highest standards of service delivery on personalized phone services to our customers
• Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
• Educate the customer about the products and services and directs them towards available resources for self-help
• Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
• Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
• Maintain confidentiality of the customers and data at all times

Job Requirement

• SPM + 5 years of working experience
• Diploma + 2 years of working experience
• Degree Fresh are welcome to apply
• Able to work Rotational Shift - 24/7 shift (5 or 5.5 days work)
• Good communication in English
• Support Voice (Inbound Call)
• Willing to be based in KL

Interested candidate may apply online or send resume to syasya@asiarecruit.com.my OR feiying@asiarecruit.com.my Only shortlisted candidates will be notified.