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<p style="line-height:1.2;background-color:#ffffff;padding:0pt 0pt 12pt 0pt;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">The Company:</span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> </span></span></span></span></span><a href="https://lightyear.ai" style="text-decoration:none;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#1155cc;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:underline;">Lightyear</span></span></span></span></span></a><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport.</span></span></span></span></span></span><br><br><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">The Position: </span></span></span><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">As Lightyear’s Head of Customer Success, you will play a critical role in defining what best-in-class Customer Success looks like for Lightyear by building out and executing processes that impact our customer experience, customer retention, and overall revenue growth. In this position, you’ll work closely with the CEO as well as the Sales, Operations, and Product functions to ensure smooth customer renewals, proactively identify opportunities to grow revenue within existing customers, translate customer utilization data and anecdotes into product and process changes, and deal with customer issues first-hand. The ideal candidate for this will bring together a customer-first mindset with sales and / or customer success past experience, in a SaaS or startup environment. </span></span></span></span></span></span><br><br><span style="font-size:14px;">This is a “build and lead” role for a function still in its infancy at Lightyear and comes with a highly competitive compensation package. Estimated total cash compensation ranges from <strong>$180,000–$250,000</strong>, with final compensation determined based on the candidate’s experience, skills, qualifications, and overall fit for the role.</span></span><br><br><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Key Responsibilities</span></span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Work closely with the GTM org to measure and drive high-quality customer experiences across pre- and post-sales that results in high net retention, NPS, and upsell</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Own the customer renewal process to drive best-in-class gross retention</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Build out the playbook for post-sale opportunity identification and upsells by strategically utilizing customer inventory data and key touchpoints such as QBRs</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Use product and user analytics to manage and improve the customer experience</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Engage with customers and provide customer feedback to inform our product roadmap; act as voice of customer regarding issues, opportunities, and enhancements</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Work closely with the CEO, CTO, Sales, Operations, and Product to meet all goals and objectives across the customer lifecycle</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Build and maintain strong culture, sentiment, and collaboration across the team</span></span></span></span></span></span></span></li></ul><div style="list-style-type:disc;"></div><div style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Ideal Qualifications</span></span></span></span></span></span></span></div><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proven track record of managing key pre-sales and / or post-sales processes at a fast-growing company, or relevant experience in operationally rigorous startup roles</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Deep understanding of key customer success and customer retention SaaS metrics</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience building and leading successful teams at a SaaS company</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong empathy for customers and passion for revenue processes</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong executive presence and ability to influence customer leadership</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience working with cross functional teams to achieve company objectives</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience working with Salesforce, Hubspot, and other customer analytics software</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Relentless focus on continuous, data-driven improvement</span></span></span></span></span></span></span></li></ul>
