Front Desk Supervisor

Job Summary
We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our guest services team at a vibrant resort or hotel environment. In this pivotal role, you will oversee daily front desk operations, ensuring exceptional guest experiences from check-in to check-out. Your leadership will foster a welcoming atmosphere, uphold high standards of hospitality management, and coordinate guest relations with efficiency and professionalism. The ideal candidate will possess strong hotel management skills, be bilingual or multilingual, and demonstrate a passion for delivering outstanding customer service. This paid position offers an exciting opportunity to thrive in a dynamic hospitality setting while guiding a team dedicated to guest satisfaction.

Duties

• Supervise front desk staff to ensure smooth check-in and check-out processes while maintaining excellent customer service standards
• Manage multi-line phone systems, answer inquiries promptly, and provide accurate information with professional phone etiquette
• Oversee guest relations by addressing concerns, resolving issues efficiently, and ensuring memorable guest experiences
• Coordinate night audit procedures to verify daily financial transactions and ensure accurate reporting
• Train and motivate team members on hospitality best practices, hotel management protocols, and guest service excellence
• Maintain organized records of reservations, guest requests, and incident reports to support operational efficiency
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless hospitality services in a resort or hotel setting

Requirements

• Proven experience in hospitality management or hotel operations with a focus on front desk functions
• Strong customer service skills with the ability to handle diverse guest needs professionally and courteously
• Bilingual or multilingual proficiency to communicate effectively with international guests
• Knowledge of hotel management software and multi-line phone systems for efficient operations
• Experience in night audit procedures and guest services within a resort or hotel environment
• Excellent communication skills, including phone etiquette and interpersonal relations
• Ability to lead a team in a fast-paced setting while maintaining attention to detail and professionalism

Join us if you’re passionate about creating exceptional guest experiences! We value energetic leaders who thrive on hospitality excellence, foster positive guest relations, and are eager to contribute their hotel management expertise. This is more than just a job — it’s an opportunity to grow within a vibrant team dedicated to delivering memorable stays for every guest.

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person