Float Front Office Assistant- Atlanta

About the position

Our Float Front Office Assistants provide coverage and support across multiple practices within our Atlanta network. Floating between physician practices is required. Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

• Serves as initial patient contact, initiates patient record and account. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
• Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals.
• Accurately schedules all categories of appointments – new, return/office, follow-up, preop, post-op, procedure, consultation, etc.
• Prepares patient records and prints schedule in preparation for daily appointments. Makes adjustments to schedule as needed throughout the day (add-ons, cancellations, rescheduled appointments) and retains records if applicable.
• Responsible for patient registration. Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable. May be responsible for basic insurance verification processes.
• Educates patients and maintains compliance with HIPAA privacy regulations and acknowledgements if applicable.
• Accepts upfront payments (co-pays, co-insurance, etc.) and provides appropriate patient receipts. Ensures proper documentation is provided. Balances all daily charges and receipts. Prints reports for daily updates and close of day.
• Performs test order entry and/or facilitating scheduling of tests on behalf of patients. Enters information accurately into logs as applicable.
• Escorts patients to exam area as needed and provides directions if applicable. Monitors patient wait times ensuring patients are seen within 15 minutes of appointment and communicate delays, status of procedure, etc.
• Facilitates gathering information for insurance/billing questions as requested by patients.
• Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Practice Coordinator.
• May be responsible for daily entry of office visit and diagnostic charges and accurate charge capture

Requirements

• 1 year clerical/secretarial experience preferably in a healthcare environment.
• Excellent communication skills.
• Ability to follow detailed instructions.
• Successful completion of course in Medical Terminology or commensurate experience
• Proficient in the use and application of MS Office (Word, Excel and PowerPoint).

Nice-to-haves

• Previous experience in a Physician Practice setting