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At arenaflex, we're revolutionizing the way software vendors distribute their applications into self-hosted environments. As a Senior Customer Reliability Engineer, you'll be at the forefront of this innovation, working closely with customers to solve complex technical challenges related to application deployment, management, and troubleshooting. If you're passionate about problem-solving, enjoy helping people, and thrive on diving deep into technical challenges, this is the perfect opportunity for you.
**About arenaflex**
arenaflex is a Commercial Software Distribution Platform that helps software vendors distribute their applications into self-hosted environments like VPC, on-prem, air gap, and more. With a suite of tools ranging from installation to testing, licensing, and support, arenaflex is the best way to operationalize and scale the distribution of Kubernetes applications into any enterprise environment. Our customers include KNIME, Puppet, Smartbear, BigID, Swimlane, and many other fast-growing enterprise software vendors.
**Our Culture**
At arenaflex, we're committed to cultivating an efficient, respectful workplace where diverse points of view come together to solve hard problems in ways that are just now possible. We explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. We're fully remote and plan to stay that way, open to any state in the US, and for some roles, we're open to candidates in Canada, the UK, Australia, and New Zealand.
**The Role**
As a Senior Customer Reliability Engineer, you'll be part of a global team of dedicated engineers focused on helping our vendors successfully deliver and support Kubernetes applications in customer-managed environments. Your primary responsibilities will include:
* Providing expert support to customers, resolving issues related to Kubernetes, Linux, and arenaflex products.
* Enabling Customer Success: Work proactively with customers to ensure they are successfully deploying, managing, and scaling their applications using arenaflex.
* Collaborating with Engineering: Proactively work closely with CREs and product engineers to share customer feedback, identify product improvements, and contribute to the overall arenaflex product roadmap.
* Continuous Learning: Invest in your personal and professional growth, leveraging arenaflex's resources to expand your skills in Kubernetes, Linux, and other relevant technologies.
**What You'll Need**
To be successful in this role, you'll need to bring:
* 3+ years experience with Linux system administration
* 3+ years experience with Kubernetes and Helm
* Exceptional technical and non-technical communication and interpersonal skills
* Strong problem-solving skills and the ability to think critically under pressure
* A customer-centric mindset and a genuine desire to help others succeed
* Experience working remotely with teams across time zones
**Nice to Haves**
* Experience with CNCF tools
* Familiarity with Go and the ability to debug Go programs
* Customer-facing experience
**Your Growth Journey at arenaflex**
At arenaflex, we're committed to supporting your growth and development. Here's an overview of your growth journey:
* **First 30 Days:** Immerse yourself in learning about arenaflex, the global CRE team, our products, and our customers (vendors). Complete comprehensive hands-on training with the arenaflex platform, working through a structured onboarding checklist.
* **First 60 Days:** Continue working on support cases, increasing the complexity and variety of issues you handle. Focus on understanding the "why" behind customer problems and the solutions implemented.
* **First 90 Days:** Take on full responsibility for handling support issues from the queue, working independently to diagnose, resolve, and prevent recurrence. Join the on-call rotation, providing 24/7 support coverage for specific arenaflex products.
**Benefits and Compensation**
At arenaflex, we offer a robust pay and benefits package that rewards employees for their contributions to our success, supports their well-being, and helps all of us create a great remote work environment. For team members outside of the US, our salary ranges are at localized rates for the countries we support. This is dependent on several factors, including level, qualifications, and experience.
**Australia:** Software Engineer II: $170,000 - $210,00, Senior Software Engineer I: $187,000 - $235,000
**New Zealand:** Software Engineer II: $140,250 - $175,00, Senior Software Engineer I: $148,750 - $187,000
**Our Core Values**
At arenaflex, we value our teammates as individuals who are stronger together. Our core values include:
* **Care Deeply:** Care deeply about the work that you do. Because of that, you are constantly learning and willing to go out on a limb, challenge assumptions, go back to first principles, etc.
* **Longterm:** Treat every interaction as part o
