E-commerce Customer Support Specialist

<p style="min-height:1.5em">Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.</p><h3><strong>Job Title:</strong> <em>E-commerce</em> <em>Customer Support</em> Specialist</h3><p style="min-height:1.5em"><strong>Location:</strong> Remote<br><strong>Time Zone:</strong> US Time Zones (EST–PST)<br></p><h3><strong>Role Overview</strong></h3><p style="min-height:1.5em">We are looking for an <em>E-commerce</em> <em>Customer Support</em> Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase <em>support</em> while working closely with internal teams.</p><h3><strong>Key Responsibilities</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Handle customer inquiries related to products, orders, payments, returns, and exchanges</p></li><li><p style="min-height:1.5em">Provide clear, accurate, and empathetic <em>support</em> via <em>email</em> and chat</p></li><li><p style="min-height:1.5em">Maintain detailed <em>ticket</em> documentation and customer records</p></li><li><p style="min-height:1.5em">Collaborate with Operations and Fulfillment teams to resolve issues</p></li><li><p style="min-height:1.5em">Follow established <em>support</em> processes and quality standards</p></li><li><p style="min-height:1.5em">Identify opportunities to improve customer experience and <em>support</em> workflows</p></li></ul><h3><strong>Required Qualifications</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience providing <em>customer support</em> for <em>e-commerce</em> or online retail businesses</p></li><li><p style="min-height:1.5em">Strong written communication and problem-solving skills</p></li><li><p style="min-height:1.5em"><strong>Prior experience working remotely is mandatory</strong>, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered</p></li><li><p style="min-height:1.5em">Ability to manage multiple tickets and priorities effectively</p></li><li><p style="min-height:1.5em">Customer-first mindset with attention to detail</p></li></ul><h3><strong>Preferred Qualifications</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience working with international customers</p></li><li><p style="min-height:1.5em">Familiarity with <em>CRM</em> or helpdesk systems</p></li><li><p style="min-height:1.5em">Experience contributing to FAQs or help center content</p></li></ul><h3><strong>Tools & Technology</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><em>Support</em> Platforms: Zendesk, Gorgias, Freshdesk</p></li><li><p style="min-height:1.5em"><em>E-commerce</em> Platforms: <em>Shopify</em> or similar</p></li><li><p style="min-height:1.5em">Collaboration: Slack, Zoom, Google Workspace</p></li></ul><p style="min-height:1.5em">We connect top talent with vetted employers, competitive pay, and real growth opportunities.</p>