Customer Support Agent

<p style="min-height:1.5em"><strong>About Patrianna</strong></p><p style="min-height:1.5em">Join Patrianna's mission to create amazing gaming experiences for millions of players worldwide. As a fast-growing, Gibraltar-based company with a globally distributed team, we're building the future of social gaming through innovation, collaboration, and inclusive excellence.</p><p style="min-height:1.5em">We believe great ideas come from everyone, everywhere. Our culture thrives on smart execution, continuous learning, and empowering every team member to make real impact from day one.</p><p style="min-height:1.5em"></p><h2>The Role</h2><p style="min-height:1.5em">Be the hero who turns player challenges into success stories. You'll be the friendly voice and problem-solving expert ensuring every customer feels valued, heard, and supported.</p><h2>What You'll Do</h2><p style="min-height:1.5em">• Connect and solve: Handle player inquiries across chat, email, and phone with genuine care and efficiency<br>• Be a problem-solver: Resolve account, purchase, and technical issues while creating positive experiences<br>• Collaborate for impact: Work with specialized teams to tackle complex cases and drive improvements<br>• Shape our future: Document feedback and identify trends that help us build better products<br>• Drive excellence: Meet performance goals while maintaining the human touch that makes us special<br>• Grow continuously: Learn new tools and techniques while mentoring teammates</p><h2>You'll Thrive Here If You</h2><p style="min-height:1.5em">• Have customer support experience (online gambling, or social casino)<br>• Communicate with clarity, empathy, and natural problem-solving instincts<br>• Enjoy multitasking across systems while maintaining attention to detail<br>• Embrace flexible schedules including evenings and weekends<br>• Work independently while being a collaborative team player<br>• Stay resilient and patient when helping frustrated customers<br>You will need your own office setup with a self-provided laptop or PC, headset, and a reliable internet connection that meets the following requirements:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">PC: Intel i5 4th Gen (or higher) – self-provided, OS Version: Windows 10 or higher , RAM: Minimum 8 GB, HDD Space: Minimum 1 GB available</p></li><li><p style="min-height:1.5em">Internet: Ethernet/hardline connection with a minimum 10Mbps upload & download speed, backup internet provider for reliability</p></li><li><p style="min-height:1.5em">Requirement to work flexible hours, including weekends, nights, and holidays.</p></li></ul><h2>Why You'll Love Working With Us</h2><p style="min-height:1.5em">🚀 Growth Without Limits: Every challenge becomes a skill-building opportunity with clear career pathways<br>🤝 Ego-Free Culture: Your ideas matter in our collaborative, politics-free environment<br>💪 Real Ownership: See direct impact on millions of players' gaming experiences<br>🏆 Recognition That Matters: Meaningful appreciation for your contributions and achievements<br>⚡ Work Your Way: Flexibility to perform at your best while supporting global players<br>🌍 Global Impact: Help create seamless, engaging experiences for players worldwide</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We're committed to equal opportunity and welcome applications from all backgrounds. Your unique perspective makes us stronger.</p><p style="min-height:1.5em">Ready to level up your career? Apply today!</p><p style="min-height:1.5em"></p>