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<p><span style="font-size:14px">At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.</span></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.</span></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.</span></p><p> </p><p> </p><p></p><p><b>Summary</b></p><p>The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.</p><p></p><div><div><div><div><div><div><div><div><div><p>The anticipated salary range for this position is $20.00-23.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.</p></div></div></div></div></div></div></div></div></div><p></p><p><b>Core Responsibilities</b></p><ul><li>Review and Process orders via fax and electronic platforms</li><li>Make outbound calls to patients and referrals as needed</li><li>Utilize tools and resources to assist in order entry</li><li>Use full product knowledge of Byram therapies to service patients</li><li>Communicate effectively with patients, teammates healthcare professionals and sales team.</li><li>Consistently meet required Key Performance Indicators (KPI’s)</li><li>Perform other duties as required</li></ul><p></p><p><b>Qualifying Experience</b></p><ul><li>High School Diploma or equivalent required</li><li>1-2 years of customer service experience required</li><li>Call center experience preferred</li><li>Excellent written and verbal communication skills</li><li>Proficient with MS Office and the ability to navigate multiple platforms</li><li>Ability to learn our brand products and therapies</li><li>Strong customer service skills with the ability to resolve patient concerns</li><li>Demonstrate soft skills to enhance patient experience</li></ul><p></p><p><b><span style="font-size:14px">Teammate Benefits</span></b></p><p><span style="font-size:14px">As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.</span></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">Our benefits program includes:</span></p><ul><li><p><span style="font-size:14px">Medical, dental, and vision care coverage</span></p></li></ul><ul><li><p><span style="font-size:14px">Paid time off plan</span></p></li><li><p><span style="font-size:14px">401(k) Plan</span></p></li><li><p><span style="font-size:14px">Flexible Spending Accounts</span></p></li><li><p><span style="font-size:14px">Basic life insurance</span></p></li><li><p><span style="font-size:14px">Short-and long-term disability coverage</span></p></li><li><p><span style="font-size:14px">Accident insurance</span></p></li><li><p><span style="font-size:14px">Teammate Assistance Program</span></p></li><li><p><span style="font-size:14px">Paid parental leave</span></p></li><li><p><span style="font-size:14px">Domestic partner benefits</span></p></li><li><p><span style="font-size:14px">Mental, physical, and financial well-being programs</span></p></li></ul><p></p><p>If you feel this opportunity could be the next step in your career, we encourage you to apply.</p><p></p><p></p><p>Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.</p><p></p><p><i>Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.</i></p><p></p><p>#AccendraHealth</p>
