Customer Service Export Specialist

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<p style="text-align:left"><b>Location:</b></p>Remote - Pennsylvania, United States of America<p style="text-align:inherit"></p><p style="text-align:left"><b>Job ID:</b><span> </span></p>R0132718<p style="text-align:inherit"></p><p style="text-align:left"><b>Date Posted:</b></p>2026-06-03<p style="text-align:inherit"></p><p style="text-align:left"><b>Company Name:</b></p>HITACHI ENERGY USA INC<p style="text-align:inherit"></p><p style="text-align:left"><b>Profession (Job Category):</b></p>Customer Service & Contact Center Operations<p style="text-align:inherit"></p><p style="text-align:left"><b>Job Schedule: </b></p>Full time<p style="text-align:inherit"></p><p style="text-align:left"><b>Remote:</b></p>Yes<p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description:</b></p><p>Join Hitachi Energy as an <b>Customer Service Export Specialist</b> and become a vital part of our global operations. In this dynamic role, you’ll work closely with international customers and Hitachi locations worldwide, supporting Marketing and Field Sales teams to deliver cost-competitive solutions for foreign contracts. Your expertise in trade compliance, documentation, and customer service will help us maintain excellence and strengthen relationships across borders.<br><b>Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.</b><br>If you’re ready to make an impact in a collaborative, innovative environment that values growth and diversity, this is your chance to shine.</p><div><div><div><div><div><div><div><div><div><p></p><p><b>How You’ll Make an Impact</b></p><ul><li><p>Use Hitachi tools and processes for product configuration, order entry, and invoicing.</p></li><li><p>Track orders and ensure timely delivery to customers.</p></li><li><p>Coordinate export arrangements with Hitachi Logistics.</p></li><li><p>Invoice customers in accordance with INCO terms.</p></li><li><p>Manage contracts from order entry through delivery and payment.</p></li><li><p>Expedite documentation such as import/export licenses and letters of credit.</p></li><li><p>Prepare shipping documents including invoices, packing lists, and certificates of origin.</p></li><li><p>Build strong relationships with internal and external stakeholders.</p></li></ul><p></p><p><b>Your Background</b></p><ul><li><p>Bachelor’s degree </p></li><li><p>Knowledge of INCO terms and international trade compliance.</p></li><li><p>Experience in B2B customer support, preferably with international clients.</p></li><li><p>Proficiency in Microsoft Office; SAP experience is a plus.</p></li><li><p>Strong negotiation and persuasion skills.</p></li><li><p>Ability to manage stress and maintain professionalism.</p></li></ul><p></p><p><b>More About Us</b></p><ul><li><p>At Hitachi Energy, we foster innovation and continuous improvement.</p></li><li><p>We offer global career growth opportunities and professional development programs.</p></li><li><p>Join a diverse, inclusive team committed to making a positive impact worldwide.</p></li></ul></div></div></div></div></div></div></div></div></div><p></p><p></p><p></p><p></p><p></p><p><b><i>Equal Employment Opportunity</i></b> <b><i><span><span><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">(EEO)-Females/Minorities/Protected</span></span></span></span></span></span></span> Veterans/Individuals with Disabilities</i> </b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question" target="_blank" rel="noopener noreferrer">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><p></p><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2><p></p><p></p>

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