Customer Service/Admin Executive – Sg Way | Serdang | Kajang | Kapar | Puchong

TONG AND JACK (AMPANG) SDN BHD is a newly established pawnbroking company with branches in Ampang, Kajang, Petaling Jaya, Kapar, Serdang, Puchong, Pandan Jaya and Selayang. We are committed to providing secure, confidential, and professional pawn loan services to individuals and businesses. With a strong focus on integrity and customer service, we aim to build a trusted name in the market.

As we continue to grow, we are actively planning to expand our operations and are looking for dedicated individuals to join us on this exciting journey.

We are looking for a trustworthy, customer-focused, and detail-oriented individual to join our pawn shop team as a Customer Service Executive & Admin Executive. In this role, you will be the front liner of our business—

This position is available at the following locations: Sg Way, Serdang, Kajang, Kapar, and Puchong.

Requirements

• Good communication skills in English and Bahasa Malaysia; Ability to speak Mandarin is PREFERRED
• Must have experience in pawn broking, jewelry, or retail industry.
• Able to independently handle basic process of gold pawn.
• Computer literate – able to use Microsoft Excel, Word, and basic systems
• Presentable and polite, with an outgoing personality and attention to detail
• Able to handle confidential information with integrity and professionalism
• Willing to work in shifts, including weekends or public holidays when required

• Greet and assist customers with pawning, redeeming, and renewing gold
• Record and maintain customer information, pawn tickets, and loan documents accurately
• Perform accurate gold valuation and verification in accordance with company standards
• Maintain proper filing systems (digital and physical)
• Answer phone calls, and handle general administrative duties

• Training provided for candidates new to the pawn or jewelry industry.
• Opportunities for career growth in branch operations and management.
• Supportive team environment with clear SOPs and compliance standards.
• Competitive salary package with potential incentives.

• Secure Future with EPF , SOCSO & EIS included
• Annual Leave
• Medical Claim
• Annual Bonus
• Overtime Allowance
• Performance Incentives
• Accommodation Provided