Customer Experience Escape Consultant

<h3>Role Overview</h3> <p>We are currently seeking enthusiastic and customer-focused individuals to join our expanding remote team as Customer Experience Escape Consultants. In this role, you will support clients with travel planning assistance, reservation coordination, and trip-related services while helping create smooth and enjoyable vacation experiences.</p> <p>This opportunity is ideal for individuals who enjoy working with people, staying organized, and handling details in a remote environment. Previous travel industry experience is not required, as onboarding, training, and continued support are provided.</p> <h3>Responsibilities</h3> <ul><li>Assist clients with planning vacations, cruises, resort stays, and getaway experiences</li><li>Research travel opportunities, accommodations, transportation, and package availability using approved booking tools</li><li>Review travel confirmations and reservation details for accuracy and completion</li><li>Provide professional recommendations and customer assistance based on travel preferences, timelines, and budget goals</li><li>Communicate with clients through phone, email, and online messaging systems</li><li>Support itinerary revisions, booking updates, and customer service requests</li><li>Maintain organized travel records, customer information, and booking documentation</li><li>Participate in virtual training sessions, team meetings, and ongoing development programs</li></ul> <h3>What We Provide</h3> <ul><li>Remote work flexibility</li><li>Flexible scheduling structure</li><li>Training and onboarding support</li><li>Access to travel incentives, discounts, and supplier promotions</li><li>Collaborative and supportive team environment</li><li>Opportunities for long-term professional growth</li></ul> <h3>Qualifications</h3> <ul><li>Strong communication and customer service abilities</li><li>Ability to multitask and stay organized in a remote setting</li><li>Comfortable working with computers, online systems, and communication platforms</li><li>Reliable internet connection required</li><li>Detail-oriented and self-motivated</li><li>Must be at least 18 years old</li><li>Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain</li></ul>