Customer Experience Auto Technician – Race Cars, Muscle Cars, Hot Rods

Job Description:

• Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal
• Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions
• Communicate in writing to provide technical support and product recommendations to customers via email and other applications
• Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs
• Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars
• Serve as a technical resource for both customers and internal teams, including sales and customer support staff
• Assist our product and e-commerce teams to develop and update website content
• Collaborate with internal teams to support product visibility, customer engagement, and overall sales success
• Contribute toward the development of training material for fellow techs and sales staff members
• Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews
• Attend industry trade shows and events acting as an ambassador for Speedway Motors
• Embrace and live out Speedway Motors core values
• Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs
• Maintain regular, reliable, and punctual attendance
• Take ownership of assigned responsibilities and follow through on commitments
• Seek opportunities for continuous improvement and professional growth
• Perform other duties as assigned
• Adapt to changing priorities and demonstrate flexibility in a dynamic work setting

Requirements:

• Passion for muscle cars, hot rods, and performance vehicles
• Excellent communication skills
• Strong computer skills – experience in typing (30 wpm), web navigation, search engines, and essential programs like Outlook
• Dependable attendance
• Comfort in a role that blends technical expertise with a sales component
• Customer-focused mindset

Benefits:

• Comprehensive Health, Dental and Vision Insurance
• Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Continuing Education Reimbursement
• Wellness Program and Healthy Living Reimbursement
• Discount on Speedway Motors Product
• Referral Bonuses
• Growth Opportunities
• An extremely supportive team
• Opportunity to utilize your strengths and be creative