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Position type- Full Time Working style- Hybrid Cab Facility- Yes Shift Time – Rotational Required education and certifications critical for the role- Graduate (Except technical graduates)
Required years of experience – 0-6 year of relevant experience
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach. In addition to the core responsibilities, the Colleague will have a specific focus depending on the business area: the colleague is responsible for supporting employees with questions or queries about their Benefits options/choices, questions and queries on their records and information. JOB RESPONSIBILITIES (List 6-10 major responsibilities in the role):The Colleague provides comprehensive telephone, email and webchat support directly to clients by: Delivering a high level of Customer Service for all internal and external customers. Achieving team and individual targets (KPIs, SLAs, quality targets). Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues). Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements. Building strong relationships with client teams, client representatives and third-party providers. Communicating with relevant parties using the appropriate communication channel and language. Strong attention to detail and commitment to provide ongoing quality.
Good understanding of Word and Excel.
High school graduation required.
Experience working in Customer Service preferable.
HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential.
