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<h2><b><u><span>Company Overview</span></u></b></h2><p></p><p><span>Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!</span></p><p>Job Requirements:<br><br>• Proficiency with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and non-phone activities<br>• Demonstrated ability to communicate clearly and concisely verbally and in writing<br>• Ability to multi-task. This includes ability to understand multiple products and multiple levels of benefits within each product<br>• Group Retiree additional requirement: proficient with Group Retiree resources and processes<br>• Drive execution of Agent Experience as outlined in the AE SOP including:<br>• Site/Agent/Team contests driven by vendor as well as CLIENT<br>• Signage and CLIENT brand material<br>• Visuals to drive performance such as ranking postings, agent recognition, etc.<br>• Respond to UES/NPS survey results that are unfavorable to include listening to call, identifying agent opportunity and passing along to supervisor and/or coach so they can make outreach as needed to the consumer and provide necessary agent coaching/remediation<br>• Recognize and reward positive UES/NPS surveys.<br>• Managing and leveraging CLIENT Swag<br>• Drive new hire engagement by posting a variety of items that would be of interest to training classes; i.e. welcome message to each class day one (1), a trainee of the day recognition, graduation day announcement, etc.<br><br>Qualifications:<br><br>• Consumer focus<br>• Listening<br>• Teamwork<br>• Self-motivating<br>• Multi-tasking<br>• Creativity<br>• Ability to remain focused and productive each day though tasks may be repetitive<br>• Self-driven and ambitious<br>• Outgoing personality with high energy<br>• Passion around providing our consumers with an outstanding experience<br>• Creativity and drive to create a culture that is motivating and engaging for the site agents<br>• Is a people person<br>• Prior stable work experience</p><p style="text-align:left">If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.</p>
