Care Management Associate

<p>We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">ourselves accountable</span> and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Position Summary</b></p><p>The role of the Care Management Associate (CMA) is to support Health Coaches and Nurses, as well as members participating in the Healthy Aging Support Program (HASP). The CMA manages group coaching attendance, schedules appointments, places reminder calls for upcoming appointments and assists members with technical needs related to the group coaching platform. Job role responsibilities also include data entry for members enrolled in HASP.</p><p></p><p><b>Additional Core Responsibilities</b></p><ul><li>Effectively supports Health Coaches during each group coaching session, responding promptly when assistance is needed</li><li>Monitors and responds to Healthy Aging Support Program voicemails</li><li>Accurately and consistently documents in member record per workflow</li><li>Protects the confidentiality of member information and adheres to company privacy policies</li><li>Ability to be flexible, managing multiple priorities and adapting to change with enthusiasm</li><li>Determined to build strong relationships with peers</li></ul><p><br><b>Required Qualifications</b></p><ul><li><span>Candidate must be willing to support 10 AM – 7 PM EST hours</span></li><li><span>Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted</span></li><li>​Access to a private, dedicated space to conduct work effectively to meet the requirements of the position</li><li>1 + year(s) of customer service experience, preferably in the health care industry</li><li>Experience with computers including knowledge of Microsoft Outlook and Excel</li><li>Strong organizational skills, including effective verbal, telephonic, and written communication</li></ul><p></p><p><b>Preferred Qualifications</b></p><ul><li>Experience with data entry and documentation within member records</li><li>Bilingual (Spanish)</li></ul><p><br><b>Education</b></p><ul><li>High School Diploma or GED (REQUIRED)</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b><span>Anticipated Weekly Hours</span></b></p>40<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Time Type</b></p>Full time<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Pay Range</b></p><p style="text-align:left">The typical pay range for this role is:</p><p style="text-align:inherit"></p>$18.50 - $35.29<p style="text-align:inherit !important"></p><p style="text-align:left !important">This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. <br> </p><p style="text-align:left !important">Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p style="text-align:inherit !important"></p><p><b>Great benefits for great people</b></p><p></p><p>We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.<br><br></p>This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.<p><span style="color:#4a4a4a"><br>Additional details about available benefits are provided during the application process and on </span><a href="https://learn.bswift.com/cvshealth-mainland" target="_blank" rel="noopener noreferrer"><span style="color:#0000ff"><u>Benefits Moments</u></span></a><span style="color:#4a4a4a">.<br><br></span></p>We anticipate the application window for this opening will close on: 06/12/2026<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p>